It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

This position provides care to participants aged 55 and older in an adult day center and outpatient clinic setting following the regulations and guidelines established for PACE organizations.

Qualifications:
•    High School Diploma or GED
•    Current Certified Medical Assistant License
•    BLS Certification
•    One year of experience working with the frail elderly, long-term care population or end-of-life care preferred.
Competencies:
•    Satisfactorily complete competency requirements for this position.
Skills and Knowledge

•    Must possess excellent communication skills 
•    Must be organized and have excellent time management skills 
•    Proficient in Excel, Microsoft Office, Outlook, and electronic medical records
•    Must possess strong sense of professionalism, good critical thinking, creativity, flexibility, and excellent problem-solving skills
•    Must possess high ethical standards
•    Must be comfortable in self-directed daily work
•    Strong desire to work in a team-based model of care 
Responsibilities of all employees:
•    Represent the Company professionally at all times through care delivered and/or services provided to all clients.
•    Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
•    Comply with Company policies, procedures and standard practices.
•    Observe the Company's health, safety and security practices.
•    Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
•    Use resources in a fiscally responsible manner.
•    Promote the Company through participation in community and professional organizations.
•    Participate proactively in improving performance at the organizational, departmental and individual levels.
•    Improve own professional knowledge and skill level.
•    Advance electronic media skills.
•    Support Company research and educational activities.
•    Share expertise with co-workers both formally and informally.
•    Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities
•    Regular collaboration with CNAs, nurses, medical providers, and other members of the interdisciplinary team to ensure patient's clinical care needs are met.

•     Perform administrative duties including authorizing/scheduling appointments, coordinating transportation services, performing data entry, answering telephones, ordering supplies/stocking inventory. 

•    Coordinating with outside providers/consultants. 
•    Perform clinical duties including taking medical histories, obtaining vital signs/rooming patients, collecting and preparing laboratory specimens, and providing medications or immunizations as directed by a provider.

•    Assist with transfers and scheduling of follow-up care
•    Screen incoming calls for referral to physicians and practitioners

•    Embraces and participates in quality initiatives, goal attainment, and clinical outcome process improvement activities.
•    Supports and demonstrates effective and professional communication with patients and family members.

•    Works collaboratively with the administrative and operations staff.
•    Gathers patient data through interview and observation.

•    Assists patients and families with preparation for examination.
•    Assists the physician or NP during examination and procedures.

•    Documents patient data, treatments, procedures, and patient education according to PACE specific policies.
•    Assists the physician or NP by acting as a liaison on behalf of the patient to schedule, provide patient with scheduling  information to obtain specialty testing, and/or specialty physician consultation.

•    Processes incoming and outgoing calls in an independent and professional manner using sound clinical judgment.

•    Must be able to demonstrate the knowledge and skills necessary to provide care and have the ability to assess data appropriate to the age-specific needs of the patients on his or her assigned department and/or unit.

•    Demonstrates awareness of medical/legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.

•    Practices the efficient use of supplies.

•    Assists business office as needed with reception, scheduling

•    Enter medication, laboratory and diagnostic imaging orders into the electronic medical system under direction of a provider.

•    Adheres and assures compliance with PACE specific policy, procedures, value statements and Commitment to 
            Excellent standards.

•    Consistently demonstrates personal and patient safety practices and adherence to infection control standards outlined in PACE policies.

 

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.