Senior Director, COO Organization Communications

Who we are

Corebridge Financial helps people make some of the most meaningful decisions they’re ever going to make. We help them plan and take action to protect the future they envision, and respond to some of life’s most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees.

Get to know the business

Life and Retirement is a unique franchise that brings together a broad portfolio of life insurance, retirement and institutional products offered through an extensive, multichannel distribution network. It holds longstanding, leading market positions in many of the markets it serves in the U.S.

Overview of Position

The Senior Director, COO Organization Communications will partner with the Chief Operating Officer (COO) and his Leadership Team to create and execute a proactive communications strategy for colleagues and external partners. Additionally, they will possess a broad understanding and experience related to transformation and change communications along with a strategic mindset on how to bring initiatives to life for employees and colleagues, including those based abroad. This role will partner with both the Communications and COO teams to ensure both organizations work seamlessly together and share messages and updates as part of enterprise communications activities.

This individual contributor reports to the Head of Communications and will collaborate closely with other communicators across the organization. The successful candidate will sit on both the Communications Leadership Team and COO Leadership Team.

Responsibilities:

• Trusted Advisor:
  • Serve as a trusted strategic advisor to the Corebridge COO, the COO Leadership Team, and other leaders in collaboration with fellow members of the Corebridge Communications Team.
  • Represent the COO Leadership Team across the Marketing & Communications organization to make certain the right considerations and sensitivities are considered when enterprise employee messages are created and distributed.
  • Manage complex, fast-moving, and unexpected communications challenges.
  • Build strong relationships with internal clients, partners, and peers across the enterprise.

• Communication Strategy: 
  • Lead the creation of communications strategies, utilizing various methods to drive employee engagement across the organization including through skip level meetings, town hall, videos, campaigns, and challenges. Oversee the production of Town Halls, including invitations, post-event surveys and brand compliance/messaging of content.
  • Drive a communications calendar to ensure a steady cadence of compelling content to drive engagement, understanding and inclusion across multiple audience groups for all areas within the COO Organization.
  • Manage the regular communication cadence and day-to-day activities related to COO Organization communications.
  • Identify and analyze priorities and audience needs to deliver messages via the most appropriate mix of media and channels.
  • Identify creative solutions and approaches to drive engagement.
  • Drive qualitative and quantitative reporting metrics that can demonstrate success against desired and stated outcomes.

• Transformation Journey: 
  • Evangelize the "next state" vision and strategy for the customer experience and operations throughout the organization and to key partners and audiences.
  • Communicate with sales teams on our progress and transformation changes to support our business and develop talking points to communicate consistently about where we stand and next steps.
  • Develop and execute impactful communications that support our Transformation. Create and continually evolve messaging on our journey, progress, and the future state.
  • Design and develop Transformation-related content to include in employee town halls across Corebridge.

• Enterprise Resiliency
  • Serve as communications point of contact for enterprise resiliency matters.

• External Partners
  • Increase engagement with external partners to build the connection with Corebridge and business understanding.
  • Ongoing education for external partners in the service centers to teach them our customer base and the need to foster a deeper understanding of the business, create better connectedness, and nurture empathy for our customers.

What you need to know

• Bachelor’s degree required.
• 10+ years of relevant experience developing and crafting communications, focused on transformation and change management, within a highly complex, public company. Experience in a highly regulated industry preferred but not required.
• Deep and broad business acumen.
• Ability to provide communications advice and counsel to various stakeholders and to present and support a point of view with senior leaders and colleagues regarding how best to communicate complex matters.
• Clear thinker with the ability to translate strategy and goals into desired outcomes through meaningful communications and activities.
• Significant experience creatively capturing and communicating the voice and priorities of senior executives.
• Creative and innovative thinker, consistently applying new ideas and measuring and monitoring effectiveness of initiatives and activities over time.
• Ability to communicate knowledgeably and credibly with senior management and other internal constituents, clearly outlining the risk/rewards, and offering well thought-out solutions and recommendations.
• Confident, friendly, and collaborative communication style; ability to creatively problem-solve and share best practices with a range of stakeholders throughout the organization.
• Strong relationship management, interpersonal, influencing and networking skills; track record of breaking down silos and building relationships across a large enterprise.
• Effective communication, project management, facilitation, conflict resolution, analysis, and strategic thinking skills.
• Excellent written and verbal communication skills.
• Strong collaborator with excellent judgment and commitment to the highest standards of delivery and execution.
• Able to adapt and adjust to strategic business demands and impacts of organizational change.

What our employees like most about working for Corebridge Financial Life & Retirement

• We care about your professional development. Our career progression program will provide you with the opportunity to develop your skills, strengthen your productivity and be eligible to progressively advance to positions with an increased responsibility and increased compensation. 
• Our “Giving Back” policy is at the core of our daily operations and guides our future progress. Don’t believe us?  We put our money where our mouth is! Corebridge Financial will give you up to 16 hours a year paid time off to volunteer in the community.
• Our people are our most important asset therefore we provide a generous benefits plan and competitive pay.

Benefit package includes

• Paid Time Off Corebridge Financial recognizes the importance of work life balance). We offer 24 PTO days to start. YES, 24!
• 17 paid holidays per calendar year. 
• A 401(k) Retirement Plan which will be HARD TO BEAT. Our 401K - $1 for $1 match up to 6% with immediate vesting, plus Corebridge Financial automatically contributes an additional 3% into your 401K regardless of if you enroll or not.

For positions based in Jersey City, NJ the base salary range is $110,000-$180,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: Benefits Overview.
 

We are an Equal Opportunity Employer

Corebridge Financial, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At Corebridge Financial, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: www.corebridgefinancial.com

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities.  If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected].   Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

CM - Communications

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

American General Life Insurance Company