Position Overview

We are seeking a motivated and detail-oriented Application Support Agent to join our New Accounts Team in Budapest, Hungary. In this client-facing role, you will support the onboarding process for new clients across Europe, ensuring regulatory compliance, delivering excellent service, and helping maintain the efficiency of our account setup procedures.

This is an ideal opportunity for someone who is tech-savvy, multilingual, and looking to grow within a global fintech organization.

Key Responsibilities

• Provide client support to institutional and retail clients via phone, ticketing system, and live chat, assisting them throughout the account opening process
• Validate documentation related to new account openings under European regulations
• Communicate with clients, sales representatives, and internal departments
• Collaborate with cross-functional teams to troubleshoot account setup and verification issues
• Perform AML and KYC checks by cross-referencing internal and external databases
• Ensure all onboarding steps comply with internal policies and regulatory standards
• Maintain a professional and client-focused attitude in all communications

Qualifications & Skills

• Commercial apprenticeship or relevant experience
• Fluency in English with advanced German language skills
• Strong communication skills and ability to work independently
• Proficient in PC usage and internet-based tools
• Self-confident, organized, and capable of multitasking
• Interest in financial markets, regulation, or client operations is a plus

What We Offer

Company Benefits & Perks

• Discretionary annual bonus (cash and stock)
• Private healthcare insurance
• Free recreational pass (AYCM XL package)
• Daily food allowance in the office
• Monthly BKK pass
• Hybrid way of working (2 days home office/week)
• Modern office in the heart of Budapest with free amenities
• Great atmosphere with friendly and exceptional colleagues and frequent company outings.

*The benefits package will be reviewed regularly and may be subject to change.

Ready to Apply?

If you’re eager to build a career in fintech, enjoy working with international clients, and thrive in a performance-driven culture, we’d love to hear from you. Apply now and grow with Interactive Brokers.