Pay range: $25.18 - $37.77 hourly, varies on experience.
Women's Health - Redmond, Oregon

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION       

TITLE:                                      Certified Spanish Interpreter and Community Health Coordinator

REPORTS TO POSITION:       Clinic Manager

DEPARTMENT:                         St. Charles Medical Group

DATE LAST REVIEWED:          December 2023

OUR VISION:                            Creating America’s healthiest community, together

OUR MISSION:                         In the spirit of love and compassion, better health, better care, better value

OUR VALUES:                          Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: St. Charles Center for Women’s Health department serves as the primary office for Women’s Health services. The Center for Women’s Health office is the only OB/GYN office within St. Charles and is the only office outside of Bend that provides comprehensive Women’s Health services in Deschutes, Crook, and Jefferson Counties. Our care team consists of Physicians, Certified Nurse Midwives, Nurses Practitioner’s, and High-Risk Nurse Navigators. The primary office is located in Redmond with outreach offices in Prineville, Bend, Sisters and Madras.

POSITION OVERVIEW: The St. Charles Women’s Health Certified Spanish Interpreter and Community Health Coordinator assists in teaching women and families about behaviors that promote wellness. This role serves as a trained advocate to develop and implement strategies that improve the health of individuals and communities. In addition to providing interpreter services for our Spanish speaking patients, the caregiver in this position coordinates care to help bridge the gaps and eliminate barriers to health care and social services for identified at-risk clients. They empower individuals to access community resources through referrals, education, and outreach and assist the health care team in recognizing potentially serious problems, thus preventing poor health and social outcomes for individuals and communities. This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Working in collaboration with the High-Risk Nurse Navigator and provider care team, assists in the care coordination of patients who have high-risk conditions, with a primary focus on obstetrical patients.

Provides Spanish interpreter services by participating in all patient visits. Supports care team with timely communication, inquiry, follow-up, and integration of information into the care plan.

Proactively serves as the point of contact and advocate for patient, family, care team, payer, and community resources. 

Contacts identified clients by telephone, mail, and/or hospital or home visit. Makes additional follow-up contacts with clients as necessary.

Arranges transportation to critical medical, behavior and resource appointments as necessary.

Cultivates effective partnerships and works collaboratively with all members of the care team including patient and family.

Empowers individuals to access appropriate prevention and wellness services to develop their own self-care.

Complete global needs assessments to identify needs and potential eligibility for any programs and/or assistance for clients as necessary.

  

Assists the health care team in recognizing potential serious problems, in prevention of poor health and social outcomes for individuals and communities.

  

Provides cultural mediation between communities and health and human services system where appropriate.

Complies with all documentation requirements. Thoroughly and appropriately documents all work completed within the medical record.

Facilitates access to health-related services, including but not limited to: assisting clients with obtaining a medical home, providing instruction on appropriate use of the medical home, assisting patients in overcoming barriers to obtaining needed medical care and social services.

Assists with identification of Primary Care Provider (PCP) / Specialist for follow-up appointment(s), as appropriate.

Provides choice lists to patient / caregiver for post-acute services.

Schedules follow up appointment(s) with PCP / Specialist / post-acute provider, as appropriate.

Establishes and maintains relationship interdepartmentally as well as within assigned department to ensure customer and caregiver satisfaction with referrals/admissions/appointments.

Maintains a thorough knowledge of community resources. Develops and maintains strong working relationships with referral sources and community agencies.

Educates clients about available community resources and works to connect clients to local social service agencies.  Provides relevant educational materials and social support.

Participates in community meetings and events with other agencies and organizations regarding community needs. Attends continuing education classes and reports information and/or trains peer Certified Spanish Health Care Interpreters.

Supports the vision, mission, and values of the organization in all respects.

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate. 

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:              

Required: High school diploma or GED.             

Preferred: Bachelor’s degree in psychology, sociology, social work, or other related health care field.

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Completion of a Spanish Health Care Interpreter training through the Oregon AHEC Program, Portland Community College (PCC) or a similar program that meets the training requirements for the State of Oregon.   

Preferred: N/A

EXPERIENCE:

Required: Two (2) years’ experience working directly with at risk populations.

Preferred: N/A 

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION: 

Proficiency or ability to become proficient in word documents, excel and utilization of electronic health record.

Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System. 

Strong team working and collaborative skills.

Ability to effectively reach consensus with a diverse population with differing needs.

Ability to multi-task and work independently.

Attention to detail.

Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.

Demonstrated ability and experience in computer applications, specifically MS Office.

Some basic knowledge of the community being served and its residents, resources, and problems.

Understanding of federal, state, and local programs and their eligibility requirements.

Ability to be pro-active in asking for help with multiple clients and organizations-churches/shelters, non-profits, grants.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%):  Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.

Never (0%):  Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%):  Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

.

Schedule Weekly Hours:

40

Caregiver Type:

Regular

Shift:

First Shift (United States of America)

Is Exempt Position?

No

Job Family:

INTERPRETER

Scheduled Days of the Week:

Variable

Shift Start & End Time:

7:45-5:15