Job Title:  Technical Success Consultant

Location: Calgary, Canada

Employment Type: Hybrid (3 days at the office)

The job  

The Technical Consultant ensures customer success by delivering exceptional outcome-based services in support and enablement of those business goals. They use best practices, technical knowledge, and their industry expertise to deliver services to our strategic customers, as well as to a broader scope within the AVEVA customer base and sales activities. The Technical Consultant role helps shape our customers’ vision of how AVEVA software supports and enhances business drivers and goals.

We are looking for people with strong real-time operational data system technical skills, or related industry and technical experience. Typical activities include workshops, coaching sessions, installations/upgrades/migration experience, use case discovery, demonstration, best practice documentation, and other activities to promote the adoption of the AVEVA solutions to all levels of a customer organization. You will collaborate with our entire organization to optimize the benefits of the Enterprise Infrastructure and help the customer move more rapidly in their journey towards getting value and being successful with the AVEVA solutions. The successful candidate will have relevant experience in one of AVEVA's core industries. Ideally, the candidate also has a broad knowledge around related modern technologies: Cloud, IoT, highly distributed systems, Analytics, Business Intelligence (BI), Artificial Intelligence (AI) etc. 

Key responsibilities 

• Lead workshops and coaching sessions to guide the customer in using AVEVA solutions to realize their use cases. 
• Act as a technical liaison to assigned customer accounts, collaborating with Customer Success Managers, to maximize customer value and drive new business. 
• Lead strategic conversation with customers to guide them through use case discovery and position AVEVA products and infrastructure to address those needs. 
• ​Lead conversations to help focus on the vision where AVEVA solutions adds business value, at all customer levels. Examples include Administration/IT Staff, Operations Management and Staff, "C" level executives. 
• Have a strong interest in growing your career and participating in both internal and external training programs to keep abreast of emerging technologies and markets. 
• Display initiative and self-motivation to deliver high quality results along with meeting all expectations for both internal and external customers. 
• Influence and drive adoption of the AVEVA solutions through product demonstration, Proof of Value, and other promotional activities. 
• Assist with risk vs. benefit analysis to help the customer understand the ramifications of various deployment options. 
• Proactively engage Enterprise Customers to promote enterprise-wide adoption and implementation. 
• Mentor other team members on industry, product, and/or technology topics. 

Desired skills 

• Bachelor’s degree or higher in engineering or another technical field 
• 5+ yrs. experience with real-time operational data systems within an industrial manufacturing and/or operating industry 
• Hands AVEVA solutions experience, highly desired 
• Strong leadership, customer service, and interpersonal relationship skills 
• Solid oral, written, presentation, and communication skills 
• Ability to work as part of a team to solve problems and share best practices 
• Ability to set priorities and manage multiple activities 
• Experience working with C-level executives, a plus 
• A background in architectures and enterprise-wide design methodologies, a plus 
• Willing and able to travel, as required

Commercial at AVEVA 

Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions. 

If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team. 

Find out more: https://www.aveva.com/en/about/careers/