Posted:
12/5/2024, 1:57:27 AM
Location(s):
New York, United States ⋅ New York, New York, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Pay:
$61/hr or $126,880 total comp
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
If this sounds like you, you’ll fit right in.
You are a customer fanatic with a proven track record of going above and beyond for your customers! You are a problem solver who genuinely enjoys figuring out how and why things work. You thrive in a fast-paced startup environment and have a passion for lifelong learning. You are a great communicator, being able to simplify complex concepts into clear, easy-to-understand terms. You have the willingness to dive right in and affect change!
As a Customer Success Operations Specialist, you will develop strong relationships with your customers to ensure their long-term success on the Justworks platform. You will work closely with Manager, Customer Success and with customers to act as an extension of their teams. The Customer Success Operations Specialist is the customer’s voice here at Justworks. You are also the face of the Justworks brand to our customers. Needless to say, the Customer Success Operations Specialist plays a vital role at Justworks, and we are building a world-class team!
As a Customer Success Operations Specialist, results are paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:
The base wage range for this position based in our New York City Office is targeted at $33.50 to $36.85 per hour.
#LI-Hybrid #LI-JT1
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at [email protected]. Your comfort and success matter to us, and we're here to ensure an inclusive experience.
Website: https://justworks.com/
Headquarter Location: New York, New York, United States
Employee Count: 501-1000
Year Founded: 2012
IPO Status: Private
Last Funding Type: Venture - Series Unknown
Industries: B2B ⋅ Bookkeeping and Payroll ⋅ Compliance ⋅ Employee Benefits ⋅ Health Insurance ⋅ Human Resources ⋅ Internet ⋅ Payments ⋅ Software