Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

As the Security Operations Manager, you are an experienced professional skilled in leading the colleague safety and security program within retail stores. You will have experience in conducting security risk assessments, managing contracted security services, analyzing operational security processes, leading security-related investigations, and measuring program performance indicators within Enterprise Security Operations core functional areas. You will support the Senior Manager of Retail Security Operations and the entire Enterprise Security management team in maintaining the overall safety and security of CVS Health’s people, facilities, and assets.  This role will allow you to foster a collaborative approach to achieve strategic goals in a manner consistent with CVS Health’s purpose and values. 

You will accomplish this by:

• Managing Retail Security Operations initiatives and strategies – leveraging a risked-based approach – while ensuring security measures and processes are aligned with and support the Company’s business objectives

• Assessing operational vulnerabilities at retail stores and develop strategic approaches to mitigate identified risk with proven integrated solutions and security best practices

• Monitoring guard force security vendor performance and actively seek opportunities to continuously improve operational performance

• Enhancing security programs and procedures to maintain the overall safety and security of CVS Health’s most important assets – its people, facilities, critical business operations, and protected information

• Coordinating incident response activities – including technical measures – to ensure they appropriately address the direct effects of an event or incident

• Overseeing physical security programs within a dedicated span of control

• Facilitating both internal and external investigations relating to all security issues including threat, misconduct, and due diligence cases as assigned by the Senior Manager

• Evaluating Retail Security Operations policies, programs, and procedures to effectively impact colleague safety

• Monitoring emerging threats and oversee the analysis of data from varied sources and perspectives to identify potential areas of risk within a span of control

• Supporting Threat Analysis Group’s efforts, review comprehensive intelligence assessments, and report findings to various internal stakeholders

• Partnering and fostering relationships with Enterprise Security & Divisional Retail management team for program sponsorship and resources to ensure strategic goals are achieved

• Preparing and conducting security related training programs such as workplace violence, travel safety and protection of company assets

• Maintaining effective working relationships with law enforcement, intelligence and other related government agencies, and private sector security groups

Required Qualifications

• Minimum of five years of practical experience in the Corporate Security, Asset Protection or law enforcement and military fields of service

• Minimum of two years of management experience overseeing related programs across multiple locations

• Willingness and ability to travel up to 30% (including plane travel)

Preferred Qualifications

• Have a demonstrated understanding of security operations at a health care company, including the application of industry best practices

• Strong interpersonal, organizational, and communication (both verbal and written) skills, as well as the ability to work and collaborate with various business units and across all levels of colleagues, including executives

• Sound technical skills and demonstrated aptitude for information/data analysis

• Ability to establish and maintain effective professional relationships with diverse groups of individuals and functions, both internal and external  

• Strong working knowledge of physical security and security operations—operational and leadership experience in these key areas is essential

• Strong analytical, critical thinking, and customer service skills with the ability to successfully manage multiple tasks/projects simultaneously 

Education

• BA or BS degree in a related field required; equivalent work experience may substitute

Pay Range

The typical pay range for this role is:

$54,300.00 - $119,340.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 08/23/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.