The Manager, Digital & Strategic Initiatives is responsible for supporting the Director, Marketing & Digital Strategy in driving the vision, strategy, and execution of the Canada Marketing Plan and Digital Transformation across Canada Segment. This includes working closely with leaders in Canada Segment on strategy planning and reporting.   This role will also be responsible for working closely with other Segment leads and functional groups to track and ensure delivery against Digital KPIs in alignment with the Global Digital Transformation Strategy. In this capacity you work with cross-functional teams to ensure our digital experiences are optimized and aligned with our business objectives.

Key Accountabilities:

• Digital Transformation Program Oversight - Build ongoing view of the program KPIs, business commentary, outcome tracking of any issues, risks and blockers requiring immediate action or intervention
• Marketing Enablement & Reporting – Support Director in enabling the Marketing Plan in Canada including monthly reporting, facilitating leadership / team meetings and ensuring plans and objectives are integrated across segment
• Crafting executive level reporting - Develop presentations and reports to communicate progress, achievements and challenges related to programs and ability to meet business objectives
• Work with channels to collect and synthesize information to support leadership decision-making - Support the coordination and management of projects including follow ups on additional information required from project managers/ product leads based on asks from the global or segment leadership teams
• Digital roadmap delivery – partner with Functional groups, Business Units and Customer Experience teams to refine, improve, update, and promote successful delivery of digital roadmaps
• Identify areas for process and technology improvements – partner with key business and technology partners/stakeholders to enable process and technology improvements that will enable the right customer experience to meet business goals
• Advocate for continuous improvement and learning - Work collaboratively with the other segment and Global teams to proactively share information and foster continued learning and development, facilitating continuous improvement

What we are looking for:

• 6+ years relevant – preferably in the financial services, wealth management or insurance industry
• Excellent interpersonal, written, and oral communication skills, with proven ability to engage stakeholders across multiple levels of the organization
• Confirmed digital acumen and experience in prioritizing and handling multiple initiatives simultaneously
• Ability to facilitate and enable clear, succinct communication between cross-functional partners
• Strong relationship-building skills to build effective working relationships with partners in business units and business leaders
• Ability to identify and drive opportunities for continuous improvement across the program
• Excellent comprehension, analytical and decision-making skills
• Self-motivated and directed, with keen attention to detail
• Highly organized and ability to multi-task
• Flexibility to lead multiple and challenging priorities
• Proficiency in Microsoft Office
• Relevant certifications such as PMP will be a plus
• Experience working on large scale digital transformation programs will be a plus – preferably with a dynamic global team
• A natural curiosity and drive to understand and learn unfamiliar areas

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

• A salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture; We lead with our Values every day and bring them to life together.
• Boundless opportunity; We create opportunities to learn and grow at every stage of your career.
• Continuous innovation; We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion; We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

Can you do this? Come and join the winning team at Manulife, where you’ll be expected to lead, inspire, create superb work and help deliver on our bold mission.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Toronto, OntarioHybrid

Salary range is expected to be between

$84,375.00 CAD - $151,875.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.