Overview:

Manages activities within a department within Item Processing & Deposit Services.  Manages 30+ FTEs with two or more manager-level direct reports (or with fewer employees and no supervisor- or manager-level direct reports if covering diverse disciplines and/or complex functions).  Drives strategy of the assigned department and contributes to strategy of the assigned area.

Primary Responsibilities:

• Oversee daily activities and ongoing strategic planning of a department within Item Processing & Deposit Services, ensuring quality standards are maintained in accordance with Bank, Division and Department policy and all activities of the department are completed in compliance with defined processes and regulations.
• Work with senior management within Banking Services and has input to the overall strategic planning of the Division.
• Provide leadership, guidance, feedback and training to staff.
• Oversee compilation of month-end data for department activities managed for distribution to and decision-making by senior management.  Understand drivers of the assigned business and address issues with assigned staff and/or management promptly.
• Interact routinely with senior management of Banking Services to discuss and set business objectives for assigned department.
• Evaluate department processes, procedures and policies routinely and approve changes to increase operational efficiency of department managed to maximize resources and minimize expenditures.
• Analyze data in assessing department performance and opportunities for improvement.  Escalate potential risks to senior management.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

The position manages a Department of Banking Services with a significant amount of complexity and risk exposure and acts independently in managing this.

Education and Experience Required:

A combined minimum of 11 years’ higher education and relevant work experience, inclusive of a minimum of 2 years’ managerial experience

Excellent customer service skills

Prior experience using tact and diplomacy

Strong knowledge of relevant spreadsheet, word processing, and presentation software as required within unit managed

Education and Experience Preferred:

Master's degree

Excellent verbal and written communication skills

Strong knowledge of departmental systems, documents and procedures

Proven experience to motivate a team and handle conflict without alienating others

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $107,500.00 - $179,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Amherst, New York, United States of America