At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Warehouse Operations Support

Company: Iron Mountain
Locations: Adelaide, SA
Employment Type: Full Time
Hours: Monday – Friday, 8:00am to 4:00pm
Reports To: Manager, Service Delivery and Operations

About the Role

Are you an organized, detail-oriented administrative professional looking for a dynamic role in logistics and operations? Iron Mountain is seeking a Warehouse Operations Support coordinator to join our Adelaide team.

In this pivotal role, you will serve as the central hub for our warehouse administrative activities. You will support the end-to-end sales order process, coordinate driver run sheets, manage billing data, and liaise directly with customers and internal teams to keep our operations moving smoothly.

What You’ll do
In this role you will:

• Logistics & Driver Coordination: Organize driver run sheets for both BAU (Business-As-Usual) and refresh jobs; compile the driver run master sheet for afternoon QA team checks; and coordinator driver collections.
• Workflow Management: Set BAU jobs from release order to scheduled; create sales orders; and complete delivery plans once jobs are ready to reduce team workload.
• Administrative & Paperwork Support: Collect and organise refresh paperwork from the warehouse for office processing. Book refresh collections and coordinate logistics with relevant stakeholders.
• Billing & Reporting: Capture billing information accurately within required timeframes; consolidate the Wireless Tracker end-of-month spreadsheet; and prepare monthly report for the Billing team.
• Customer & Stakeholder Liaison: Act as a central point of contact for operational queries; respond to LBS queries; and professionally manage customer updates and job escalations.

What You’ll Bring
The ideal candidate will have:

• Strong Organizational Skills: Proven ability to manage multiple operational tasks, balance priorities, and meet deadlines.
• Excellent Communication: Confidence in liaising clearly and professionally with a diverse group of stakeholders, including drivers, warehouse personnel, billing teams, and customers.
• High Attention to Detail: Exceptional precision when managing paperwork, processing sales orders, tracking billing information, and working with spreadsheets.
• Problem-Solving & Initiative: A proactive mindset with the ability to resolve delivery, collection, or scheduling issues independently while knowing when to escalate appropriately.
• System Savvy: Solid experience utilizing business systems, Microsoft Excel / spreadsheets, and standard office software.

Workplace Expectations

• Demonstrated accountability, reliability, and professionalism.
• Ability to work cooperatively within a team environment to support a positive workplace culture.
• Strict adherence to confidentiality and business data protocols.

Please note: The successful candidate will complete a standard six-month probation period to review alignment with role capabilities and workplace expectations.

Call to Action!
If you are ready to take on a well-rounded operational support role – APPLY Now
 

Category: Operations Group