At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. 

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

This position is hybrid and will be required to be in office two times per month for collaboration working sessions.

Job Summary

The Service Desk Analyst I provides customer service and support to end users by troubleshooting, researching and resolving technical issues regarding hardware and software and documenting all tickets properly and in a timely manner.

Job Duties

• Troubleshoots, resolves and/or escalates trouble tickets related to technical difficulties with hardware, software, and the network.
• Manages ticket queue according to predefined SLAs.
• Provide imaging support as required for new user setups.
• Verifies issue resolution on the customer’s behalf.
• Develop knowledge base articles to assist in improving the support provided by the Service Desk
• Actively contributes to ongoing process improvement.
• Ensures compliance with Exeter’s policies & procedures, safety, state and federal laws, regulations and standards.
• Work closely with senior analysts in order to resolve more complex issues affecting the business
• Other duties as assigned.

Education and Work Experience

• Minimum of one year of customer support/Service Desk experience preferred
• Working knowledge of Microsoft operating systems and applications preferred
• Strong communication, interpersonal and analytical skills preferred
• Ability and desire to provide excellent customer service to internal customers
• Ability to work independently and in a fast-paced team environment
• Good oral and written communication skills required
• Motivated to increase skill and knowledge level by acquiring IT certifications

#LI-Hybrid

Exeter Finance LLC is an Equal Opportunity Employer.

Individual compensation packages are based on various factors unique to each candidate including

skill set, experience, qualifications and other job-related reasons.

18.70 USD-$25.60