About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Role: Business Analyst
Location: Alpharetta, GA (Onsite)
Experience:8+ Years
As a consultant within the Vertical team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.
Job Description:
- Document business processes, goals, challenges and tool know-how.
- Analyze business requirements related to CRM.
- Solution design and capture details for business needs along with functional specs, process flows, data models.
- Collaborate with interface teams for defining the Integration needs and mappings.
- Develop test plans to meet the defined business needs and collaborate with end users for acceptance.
- Maintain documentation for configurations, customizations, processes, maintenance etc.
- Collaborate with Project Managers/stakeholders to ensure timely delivery of and escalate issues as needed.
Desired Skills:
- Knowledge of CRM tools
- Knowledge of Telco and implementation/usage of CRM in a telecom service provider
- Familiarity with telecom pricing models, bundles, and promotional structures.
- Excellent troubleshooting skills and attention to detail.
- Knowledge of Revenue Assurance
Equal Employment Opportunity Declaration:
Brillio is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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