Posted:
8/26/2024, 12:10:12 AM
Location(s):
Denver, Colorado, United States ⋅ Colorado, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Product
Workplace Type:
Hybrid
Group Product Manager, eCommerce Experiences & AB Testing
What you can expect
Zoom Video Communications is hiring a Group Product Manager, eCommerce Experiences & AB Testing to drive eCommerce solutions for Zoom. You would be responsible for managing a team in charge of merchandising via the pricing page. Additionally, you would define the checkout experience for our key verticals and products, as well as manage the post-purchase eCommerce experiences from upsell to retention.
About the Team
The eCommerce team is responsible for supporting and optimizing online checkout, driving new product introductions, and increasing overall online revenue. You will report directly to the eCommerce Group Manager within Zoom’s Online Business Unit. The team consists of product managers supported by legal, FP&A, data science, and engineering counterparts. We work in a Scrum Methodology to deliver web features and improvements in monthly releases.
Responsibilities
Managing a team of product managers following Zoom’s career development process is critical. Therefore, it is essential that you have experience managing product teams and guiding them on career development.
Overseeing the funnel optimization and UX across all online checkout and post-purchase flows, including the Pricing Page, Paywalls, and Billing Portal. With an eye for consistency, you will champion personalization and an effective customer journey while ensuring consistency. You should have a proven track record of results, such as growth or monetization.
Recommending and implementing strategies to optimize the end-to-end customer journey that promotes checkout, upsell, upgrade and engagement and minimize churn for customers.
Working in a cross-functional team with the eCommerce Group Manager and the broader online, product marketing, legal, engineering, procurement, revenue, and leadership teams. Together, you will create a seamless and scalable checkout experience that drives company growth.
Working in a cross-functionality to understand how platforms need to evolve to support new product offerings, promotions, and system integration capabilities.
Overseeing the completion of simultaneous complex projects that involve many systems (ie. Stripe, Cybersource, Zuora, Salesforce).
Understanding the Return on Investment of programs as they relate to company goals and prioritize accordingly. This includes delegating ownership of projects, managing timelines, guiding best practices, and implementing scalable processes. Having a data-driven mindset is critical to success.
Having expertise in optimizing digital experiences, including expertise in funnel analysis and segmentation, AB Testing best practices, and UX best practices.
What we’re looking for
10+ years of eCommerce experience.
Demonstrate expertise at leading teams who champion the customer experience in an eCommerce realm.
Be proficient in digital segmentation, funnel analysis, and optimization, with proven results.
Showcase experience creating customer-centric flows that meet KPIs and refining to meet goals.
Have experience in high tech, SaaS, Agile methodology.
Possess extensive experience with defining user experience, usability testing, A/B testing, and documenting the rationale based on that experience.
Possess a data-driven mindset within the team.
Salary Range or On Target Earnings:
Minimum:
$140,400.00Maximum:
$324,500.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Website: https://mavenventures.com/
Headquarter Location: Palo Alto, California, United States
Employee Count: 1-10
Year Founded: 2013
Last Funding Type: Venture - Series Unknown
Industries: Consumer Lending ⋅ Consumer Software ⋅ Financial Services ⋅ FinTech ⋅ Software ⋅ Venture Capital