Job Title: Receptionist

Location:  Norwood Veterinary Group

Job Type: Permanent, Part-time

Hours: 32 hours per week, Monday to Friday. Plus 1 in 4 weekends

Shifts: Between 8.30 - 19:15

We have an exciting opportunity for a Receptionist to join the fantastic team at Norwood.

We are looking for an enthusiastic and compassionate receptionist to join our friendly and forward-thinking team. You will be responsible for welcoming clients and their pets to the practice in a warm, professional manner and providing support to our friendly team.

Previous experience preferred but not necessary as full training will be provided.

Roles and responsibilities include:

• Meeting and greeting clients at the front desk
• Answering phone calls to book appointments, medication requests and general enquiries
• Registering new clients and their pets
• Monitoring the admin emails
• Checking online bookings are allocated
• Recommending Pet Health for Life
• Dealing with day to day enquiries
• Liaising with the vets and nurses regarding appointments
• Debt handling
• Scanning and uploading documents
• Allocating messages/ requests on the practice management system
• Keeping the reception area clean, tidy and presentable
• Stock counting/monitoring

What we’re looking for

• Experience dealing with customers in a customer-facing role
• Strong administration and organisation skills.
• Ability to work well under pressure.
• Confident using the telephone.
• Excellent IT skills – Microsoft (Outlook, Word and Excel).
• Have a passion and love for animals!

What We Offer

• 5 weeks holiday plus bank holidays and Birthday Leave 
• Career progression opportunities, CPD encouraged and funded
• Staff discount schemes 
• Life Assurance 
• Enhanced sickness pay 
• Enhanced equal family leave 
• Employer contribution pension scheme   
• Wellness program including:  
• Employee assistance program 
• Eyecare voucher scheme 
• Free annual Flu jab 
• Cycle to work scheme 
• Recruitment referral reward scheme 

About us

Norwood Veterinary Group is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.   

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.   

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.  

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Norwood Veterinary Group, Linnaeus or the role, please contact our Talent Acquisition team at [email protected].

#LI-OH1 #LI-Onsite 

Salary Value: £21,365.76 per annum;

Salary Description: Salary, Pro-rata;