• Faculty of Medicine

• Full-time, permanent position

• Base salary will be in the range $78,944- $87,750+ 17% Superannuation (HEW Level 5)

• Based at our Herston Campus

About This Opportunity 

We are looking for a motivated and organised Student and Academic Administration Officer to deliver exceptional customer service and support. This role involves providing friendly, accurate, and informative support to students, and professional and academic staff. Responsibilities include handling a variety of various administrative tasks, resolving day-to-day issues, and maintaining administrative systems.

Key responsibilities will include: 

• Provide accurate and timely information to students (prospective and current), staff, and stakeholders on the academic programs offered through the Faculty, as well as providing advice on university policies and relevant legislation associated with Student Administration.

• Process various student applications requests and documentation in areas such as progression, enrolments, credit, grade changes, and other administrative tasks.

• Assist with the implementation of strategies and work practices that will improve the workflow, efficiency and effectiveness of the Faculty Student Administration area.

• Assist with student enrolment surveillance as well as government and regulatory reporting processes.

• Proved support to the front office enquiry desk, via in person, email and telephone advice to students and staff as required.

• Participate in and support various recruitment and engagement events such as Orientation sessions, Tertiary Studies Expo (TSXPO), UQ Open Day and Faculty of Medicine activities as well as the delivery of multiple mini interviews. Note, some of these events may be scheduled on weekends.

Location and Travel

• The Faculty of Medicine is based at the Herston campus, some travel between campuses and other locations may be required.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 26 weeks paid primary caregiver leave

• 17% superannuation contributions

• 17.5% annual leave loading

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family

• UQ Study for Staff

• Salary packaging options

About You

• A sound understanding of administrative processes relevant to student and academic administration, or the ability to rapidly gain such knowledge.

• Demonstrated ability to establish priorities and meet deadlines.

• High level of attention to detail and accuracy in written work. With oral and interpersonal communication skills.

• Ability to exercise initiative and judgment and to work independently and autonomously.

• The ability to work collaboratively and effectively within the team and across other organisational units.

• A strong orientation to the provision of a high level of customer service with empathy and the ability to communicate with students, including those from diverse cultural backgrounds.

• Experience in a tertiary education institution or other large organisation in an area related to student administration would be highly regarded.

• Knowledge of University student systems and packages e.g. Microsoft Office, SI-net, Business Objects, InPlace and the use of CRM systems would be desirable.

The successful candidate may be required to complete a number of pre-employment checks, including right to work in Australia, background check.

Questions? 

For more information about this opportunity, please contact Supervisor, Student & Academic Administration Georgia Jefferis [email protected].. For application queries or a full job description, please contact [email protected] stating the job reference number (below) in the subject line. 
 

Want to Apply? 

All applicants must upload the following documents in order for your application to be considered:

• Cover letter summarising how your background aligns with the ‘About You’ section  

• Resume 

Other Information 

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to [email protected] for accessibility support or adjustments.

Applications close 18th September at 11.00pm AEST (R-41987). Please note that interviews have been tentatively scheduled for 30th September.