About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

We're seeking a Data Scientist to help build the next generation of recommendation systems powering our partnership automation platform. Our ecosystem connects a rich set of entities—advertisers, media publishers, creators, products, and consumers—and the relationships between them are where the real value lives. Your work will help surface the right partnerships, the right products, and the right content across this network at scale.

You'll contribute to evolving our recommender stack toward a graph-based architecture leveraging semantic embeddings of entities and their relationships, applying cutting-edge techniques in representation learning, graph ML, and retrieval. The system needs to serve recommendations both in batch and real time, respond to dynamic user inputs, drive measurable value for end users across the platform, and remain reliable as the ecosystem grows.

This role is hands-on and end-to-end. You'll own modeling and experimentation work for a defined area of the recommendation stack—from problem framing through productionization—in close partnership with Engineering, Product, MLOps, and Business Stakeholders. You're expected to bring (or actively develop) ML engineering chops so you can take a solution from prototype to production, and to be a relentless user of AI coding agents to multiply your output and accelerate iteration.

What You'll Do:

Core Responsibilities

Multi-entity recommendations across the partnership graph

Design, build, and evaluate recommendation models that operate across heterogeneous entities—advertisers, publishers, creators, products, and consumers—and the relationships between them. Frame problems in terms of the partnership graph and apply techniques appropriate to each surface, including candidate generation, ranking, reranking, and personalization.

Graph-based modeling & semantic embeddings

Contribute to evolving our architecture toward graph-based approaches: learn semantic embeddings of entities and relationships, apply graph neural networks or attention aware graph transformer models where they add value, and build representations that generalize across surfaces and use cases. Stay current with cutting-edge techniques in graph ML, representation learning, and modern recommender architectures, and bring relevant ideas into the platform.

Batch and real-time serving

Build models and pipelines that serve recommendations in both batch and real-time contexts. Partner with Engineering on retrieval infrastructure, vector search, feature stores, and low-latency serving patterns. Make pragmatic tradeoffs between model sophistication, latency, cost, and freshness based on the surface and use case.

End-to-end ML delivery & ML engineering

Own the full lifecycle of your work: data and feature design, model development, evaluation, launch, monitoring, and iteration. Build production-grade pipelines, write code that other engineers can extend, and partner with MLOps on reproducibility, observability, and reliability. Use AI coding agents aggressively to accelerate prototyping, refactoring, debugging, and shipping—we expect this to be a core part of how you work, not an occasional aid.

Experimentation & measurement

Design offline evaluation (offline replay, counterfactual evaluation, holdout sets) and online experiments (A/B tests, holdouts, interleaving) to quantify model impact. Apply appropriate statistical methods, recognize common pitfalls in recommender evaluation (position bias, feedback loops, selection effects), and translate results into clear recommendations for product and engineering partners.

Cross-functional collaboration

Work closely with Product, Engineering, and Business Stakeholders to translate platform goals into measurable model outcomes. Communicate findings, tradeoffs, and recommendations clearly to both technical and non-technical audiences. Document your work so that models, features, and decisions are understandable and reproducible by others.

What You Bring:

• 3+ years of experience in data science / applied ML, with a track record of shipping production models that delivered measurable user or business impact.
• Strong Python and SQL skills; experience working with large-scale data and distributed compute (Spark/Databricks or equivalent).
• Hands-on experience building recommendation or ranking systems—candidate generation, learning-to-rank, retrieval and reranking, or implicit feedback modeling.
• Experience with embeddings and representation learning for users, items, content, or other entities.
• ML engineering capability (or strong willingness and demonstrated ability to develop it): you can build, ship, and maintain production pipelines—not just prototypes in notebooks.
• Strong experimentation skills: designing and analyzing A/B tests, interpreting results, and communicating findings to stakeholders.
• Relentless user of AI coding agents in your day-to-day workflow, with a clear sense of where they accelerate you and where they don't.
• Insatiable curiosity about new techniques, architectures, and tools—and a track record of teaching yourself things quickly. You read papers, try new tools, and bring ideas back to the team.
• Strong problem-solving instincts and the ability to operate with growing autonomy in ambiguous, evolving spaces.

Preferred / Nice to have

• Experience with graph-based ML: graph neural networks (KGAT, transformers or similar), graph-aware retrieval, or knowledge graph embeddings.
• Experience with modern deep learning recommender architectures (two-tower, sequence/transformer-based recommenders, multi-task ranking).
• Familiarity with vector search and vector databases (FAISS, ScaNN, Vespa, Milvus, or similar) and approximate nearest neighbor methods.
• Experience with real-time ML serving, feature stores (Feast, Tecton, or equivalent), and low-latency inference patterns.
• Exposure to contextual bandits, reinforcement learning, or off-policy evaluation in recommendation settings.
• Familiarity with PyTorch/TensorFlow and PyTorch Geometric / DGL for graph workloads.
• Familiarity with GCP (Vertex AI, BigQuery, Cloud Run) and/or mature MLOps practices (CI/CD for ML, monitoring, drift detection).
• Experience in adtech, martech, e-commerce, or two-sided/multi-sided marketplace recommendations.

What Sets You Apart

• You think in terms of user and business outcomes, not just model metrics, and you connect modeling choices to real value delivered through the platform.
• You're rigorous about measurement but pragmatic about shipping—able to deliver MVPs and iteratively evolve them into durable production systems.
• You're a relentless learner. New papers, new tools, new architectures—you find them, try them, and figure out where they fit. You don't wait to be told what to learn.
• You use AI coding agents like a power user: they're a force multiplier in your hands, not a crutch.
• You have engineering instincts—you care about code quality, system design, and operability, not just model performance.
• You're comfortable with messy data, noisy feedback, edge cases, and ambiguous problem spaces, and you excel at iterative improvement.
• You bring clarity to ambiguity, communicate clearly across functions, and help teams align on tradeoffs.

Salary Range: $100,000 - $125,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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