Scheduled Hours

40

Position Summary

Serve as member of functional team that designs, reviews, analyzes and maintains the University’s voice communication systems. Ensures uninterrupted access to all voice telecommunication and unified communication features, including voicemail, call center applications and telemanagement systems. Partners with network engineering to ensure network connectivity to core network, local switches, routers, voice gateways. Ensures QOS (quality of service) and proper security measures are in place for voice components. Supervises vendors during installation, rearrangement and/or maintenance of equipment. Relies on expertise to makes recommendations to end users regarding voice communications software and hardware solutions. Offers support, troubleshooting and performs moves/adds/changes.

Job Description

• Serves as technical project lead for system implementations and migrations.
• Performs complex tasks associated with telecommunications functions such as programming in routing tables and translations for dial plans, call center applications, automated attendants, voice mail and call accounting.
• Analyzes the needs of users and recommends for software/hardware systems.
• Prepares specifications for implementation of new programs/ modifications to vendor software.
• Performs programming for moves, add and changes.
• Creates and maintains documentation.
• Provides technical guidance to Director of Network Engineering, Assistant Director of Telecommunication Services and Network Engineering team regarding technology and proposed upgrades to equipment.
• Partners with network engineering teams to ensure network connectivity from core network to desktop in both the CFU and schools.
• Trouble shoots and maintains voice gateways.
• Engages and supervises vendor for installation, repair and replacement of equipment.
• Deploys, tests, maintains, monitors and trouble-shoots telecommunication voice components to provide a secure, high performance voice network.
• Utilizes telemanagement system for creation of voice and data work orders, billing, cable and asset management.
• Provides incident support and resolution.
• Working to troubleshoot advanced telephony related issues that are escalated from field technicians (Ex: Call center routing, provisioning services, etc.).
• Provides end user training.
• Provides support to inventory management.
• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at a desk or table

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Associate degree or combination of education and experience may substitute for minimum education.

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (4 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Washington University seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

Cisco Certified Network Associate (CCNA) - Cisco

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

CallPilot, Client Counseling, Customer-Oriented, Diagnostic Software, Hardware Diagnostics, Mobile Telecommunications, Network Switches, Network Systems, Nortel DMS 100, Presenting Solutions, Problem Resolution, System Migrations, Technical Knowledge, Technical Support, Telecommunication Technologies, Voice Gateway, Voice over IP (VoIP), Voice Systems, Waterfall Project Management, Working Independently

Grade

G12

Salary Range

$58,400.00 - $99,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.