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Job Function:

Finance

Job Sub Function:

Accounting

Job Category:

People Leader

All Job Posting Locations:

Taguig, National Capital Region (Manila), Philippines

Job Description:

Job Title: Invoice to Cash Senior Team Lead (PG26) – Dispute Management

“Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.

 

As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

 

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

 

This role is part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.

 

The I2C Senior Team Lead (Dispute Management) is accountable for end-to-end service delivery within the Invoice-to-Cash Dispute Management function as part of J&J Global Services Finance. The role provides operational leadership, ensuring timely and high-quality dispute resolution, managing escalations, and driving performance against key metrics. The position is also responsible for team capability development and performance management. This role reports to the I2C Manager or Senior Manager.

 

Key Responsibilities:

• Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo
• Maintain Operational Excellence
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• Own and oversee end-to-end Dispute Management delivery across assigned portfolios.
• Ensure timely and accurate resolution of disputes in line with SLAs and performance targets.
• Monitor and drive performance against key metrics (ex. dispute aging, resolution cycle time, backlog).
• Provide oversight and direction on complex, high-risk, and escalated disputes, ensuring appropriate resolution approaches are applied.
• Review and approve key dispute actions and transactions, including resolutions and adjustments, in line with delegated authority.

·       Ensure effective management of dispute drivers and systemic issues, leveraging team analysis and insights.

·       Oversee the quality and completeness of root cause analysis and performance outputs, ensuring alignment to business priorities.

·       Drive alignment of dispute resolution activities with cash flow objectives and past-due management priorities.

• Coordinate resolution of cross-functional issues and process gaps impacting dispute outcomes.
• Ensure timely resolution of issues requiring higher-level intervention or decision-making.
• Act as the primary escalation point for critical or high-impact dispute cases.
• undefined
• Partner with Commercial, Customer Service, Supply Chain, and Finance stakeholders to support dispute resolution.
• Provide visibility on dispute performance and mitigate risks and issues.
• Lead performance discussions, governance forums, and business reviews.
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• Execute all activities in compliance with internal controls, policies, and audit requirements, including WWP, ICH, DTP, and other applicable standards.
• Oversee data quality management and issue resolution processes.
• Approve and manage exceptions, standards, and governance frameworks.

Capability Building, Transformation & Continuous Improvement

• Lead and sponsor continuous improvement initiatives to enhance effectiveness, efficiency, and customer experience and insights.
• Champion adoption of new tools, analytics, automation, and ways of working.
• Contribute to development of global policies, playbooks, and governance models.
• Support pilot initiatives, change management, and scaling of best practices across markets.

People Leadership & Talent Development

·       Lead, coach, and develop a team, fostering capability depth.

·       Set clear performance expectations, conduct regular reviews, and drive accountability for results.

·       Identify skill gaps and drive targeted upskilling in reporting, analytics, data interpretation and insights.

·       Promote a culture of collaboration, ownership, compliance, and continuous improvement.

Perform other tasks as assigned.

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Qualifications:

Education

• Bachelor’s degree or equivalent is required, preferably in Accounting or Finance or related business discipline.
• CPA, CMA, MBA or other relevant professional certifications are preferred.

Experience & Background

·       More than 6 years of relevant work experience, preferably in Finance, Invoice‑to‑Cash operations, , Supply Chain, Customer Service, Commercial Services.

• At least 4 years people leadership experience, including performance management, coaching, and talent development.

·       Strong background in Finance, AR processes, and compliance requirements.

·       Exposure to end-to-end I2C processes (ex. Cash Application, Credit, Collections, Dispute Management), Supply Chain, Customer Service, Commercial Services.

·       Experience in a shared service, BPO, or multinational environment is an advantage.

Skills & Competencies

• Strong financial analysis, risk assessment, and decision‑making capability.
• Ability to translate data into meaningful insights and business context.
• Strong stakeholder management and drive enterprise-wide alignment.
• Strong verbal and written English communication skills, with confidence presenting recommendations to management.
• Ability to lead through ambiguity, exercise judgment, manage change, balance competing priorities and deliver results in complex and agile environments.
• Strong analytical and problem-solving skills, with ability to perform root cause analysis.
• Ability to translate data into clear insights and explanations for stakeholders.
• Strong stakeholder management and communication skills.
• Ability to manage complex issues, prioritize effectively, and meet deadlines.
• Continuous improvement mindset with focus on process efficiency and quality.

·       Ability to work effectively in a team environment.

Systems & Technology

·       Advanced proficiency in ERP systems

• Strong experience with reporting and analytics tools (ex. Power BI, Tableau, or equivalent)
• Familiarity with automation and data tools (ex. Power Query, macros) is an advantage

·       Experience working with ERP systems is preferred.

• Strong proficiency in Microsoft Excel (data analysis, pivot tables, advanced formulas).
• Experience with data visualization tools (ex. Power BI, Tableau).
• Familiarity with automation and data tools (ex. macros) is an advantage.

Work Requirements

·       Willingness to work on shifts to align with global assignment (ex. mid‑shift or night‑shift).

·       Willingness to work onsite, with flexibility for a temporary hybrid setup where applicable.

Other

• Foreign language capability (other than English) is a plus.

 

 

 

Required Skills:

 

 

Preferred Skills:

Accounting, Accounting Policies, Analytical Reasoning, Billing Operations, Budgeting, Consulting, Cost Management, Developing Others, Financial Analysis, Financial Competence, Financial Reports, Financial Risk Management (FRM), Generally Accepted Accounting Principles (GAAP), Inclusive Leadership, Leadership, Numerically Savvy, Performance Measurement, Process Oriented, Treasury Management