Job Description

Position Overview

The Director of Client Solutions provides strategic leadership for client-facing teams within the

employee benefits and health insurance space. This role oversees Account Executives (AE’s) and

Account Consultants (AC’s) and is responsible for pipeline management, renewal strategy, and

directing the flow of business to align with carrier objectives, client needs, and organizational

growth goals. The Director serves as a key liaison between Sales, Account Management, and

Operations to ensure seamless delivery of employee benefit solutions.

Key Responsibilities:

• Lead, mentor, and manage a team of Account Executives and Account Consultants

(ACs), driving accountability, professional development, and high performance.

• Own and manage the client and prospect pipeline, ensuring accurate forecasting,

prioritization of opportunities, and alignment with revenue and growth targets.

• Direct the placement and flow of business across health insurance and employee benefit

carriers to meet carrier goals, underwriting guidelines, and profitability objectives.

• Oversee renewal strategies, including carrier negotiations, plan design recommendations,

contribution strategies, and timing to ensure successful client outcomes.

• Serve as a primary liaison between Sales, Account Management, and Operations to

ensure smooth execution from new business through renewal and ongoing service.

• Partner with Sales leadership on new business development, prospect strategy, and

competitive positioning within the employee benefits marketplace.

• Collaborate closely with Operations and Compliance to ensure accurate implementation,

regulatory adherence, and operational excellence.

• Analyze market trends, carrier performance, and client data to inform strategic

recommendations and continuous improvement.

• Support and strengthen carrier relationships through consistent communication,

performance management, and alignment with carrier initiatives.

• Drive process improvements that enhance client experience, retention, and team

efficiency.

Qualifications & Experience

• Bachelor’s degree in business, Risk Management, Human Resources, or a related field

(or equivalent industry experience).

• Significant experience in employee benefits, health insurance brokerage, or consulting.

• Proven leadership experience managing Account Executives, Account Managers, or

Account Consultants.

• Strong knowledge of medical, dental, vision, life, and ancillary benefit products.

• Demonstrated expertise in pipeline management, renewals, and carrier strategy.

• Excellent communication, negotiation, and analytical skills.

• Ability to collaborate effectively across Sales, Operations, Compliance, and carrier

partners.

• New Jersey Life & Health License required.

• Must maintain 24 continuing education credits every 2 years.

• Clear verbal and written communication skills.

• Experience with Microsoft Office (Word, Excel, and PowerPoint).

Core Competencies

• Employee Benefits Strategy & Consulting

• Team Leadership & Development

• Pipeline & Renewal Management

• Carrier & Vendor Relationship Management

• Cross-Functional Collaboration

• Client Retention & Growth

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with

the ADA, FMLA and other federal, state and local standards, including meeting

qualitative and/or quantitative productivity standards.

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and

other federal, state and local standards.

• Must be able to talk, listen and speak clearly on telephone.

• Stand or sit - must be able to remain in a stationary position 75%.

Walk - the person in this position needs to occasionally move about inside the office to

access office machinery, etc.

Work Environment: Remote work may be optional and or required during inclement weather or

a public health emergency. Stable internet and appropriate workspace will be required.

Pay Details:

The base compensation range for this position is $120,000 - $120,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

 

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

 

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

 

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected].

 

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

 

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

 

Welcome, your new opportunity awaits you.