At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP is hiring a Director of Membership Services Operational Excellence to architect and scale world-class service operations that elevate the member experience. This leader will translate the Membership Services vision - We empower every member to perform every day - into measurable operational outcomes, driving efficiency, quality, and continuous improvement across systems, processes, and teams. Reporting to the Vice President of Membership Services, this role will serve as a strategic operator and culture carrier, ensuring that operational excellence fuels long-term member loyalty and business impact.
This role is based in Limerick, Ireland. We will only consider candidates who are willing to work out of our Limerick office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply. At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.