At ZoomInfo we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are collaborative, take initiative, and get stuff done we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting-edge technologies and processes to delight our customers and rapidly increase revenues. 

What You'll do:

• Ability to resolve issues related to printing, desktop hardware, and connectivity issues
• Support sites remotely, and onsite as needed and assist in managing other technologies
• Ability to work with a ticketing system and provide quality updates to internal customers and internal teams.
• Ability to troubleshoot/resolve issues in a timely manner
• Follow standard help desk procedures and recommend changes for continuous improvement.
• Install, make changes and repair computer hardware and software
• Follow-up with employees to ensure issues are resolved
• Provide employee customer assistance
• Identify and escalate situations requiring urgent attention, redirecting problems to appropriate resource
• Log all help desk interactions
• Expand our ever improving automated helpdesk BOT system
• Working across time zones 
• Responding to crisis situations in a timely manner
• Meeting team performance requirements

What you bring:

• Proven 3 years working experience in Information Technology
• Strong computer skills and interest
• Knowledge of Windows, Mac and others 
• Customer service orientation
• Experience with Gsuite, Slack, ServiceNow, Okta, RingCentral and Zoom for starters
• Strong troubleshooting and problem analysis
• Relevant certifications a real bonus

#LI-VG

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