Section 1: Position Summary

Responsible for supporting the team in providing a high level of service to both internal and external clients while dealing with complicated or escalated issues; provide timely and accurate review of specified trust operational activities within the department while meeting daily/weekly/monthly SLAs. The role also involves a deep understanding of operational workflows as it relates to the individual role and the organization as a whole.

Section 2: Job Functions, Essential Duties and Responsibilities

• Timely and accurately review and audit client transactions including checks, wires, and ACHs
• Handle time sensitive or escalated requests
• Process manual and international wires via current banking system
• Perform review of daily investment, liquidation, and transfer activity and following up on exceptions in an expedited manner
• Use workflow management systems to support transaction settlement and referrals from other departments
• Provide management feedback on process and procedures as required
• Participate in audit or quality control activities
• Achieve SLA's, and work with other departments to increase interdependency awareness
• Visualize the big picture and understand details to achieve a desired outcome
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.
• Assist with other tasks and projects as assigned

Supervision  

• N/A

Section 3:  Experience, Skills, Knowledge Requirements

• Bachelors degree in Accounting, Business Administration, Mathematics, or equivalent financial services work experience-Preferred
• Prior participation in industry specific education or certification courses-Preferred
• Ability to effectively communicate, both in writing and oral, with wide range of outside contacts in a professional manner
• Able to prioritize and meet deadlines
• Self directed with ability to take initiative
• Good interpersonal skills
• Work closely with others in a team setting
• Strong math skills
• Excellent attention to detail and ability to proof
• Software Skills: MS Office 365 (Word, Excel, & Outlook), LexisNexis, Adobe Acrobat
• Promote a positive and professional working environment
• Knowledge of effective research methods including the Internet, eResource, and other IRA systems.

We are proud to be an Equal Opportunity Employer