Posted:
8/27/2024, 2:36:50 AM
Location(s):
St. Catharines, Ontario, Canada ⋅ Ontario, Canada
Experience Level(s):
Junior
Field(s):
Customer Success & Support
Workplace Type:
Remote
As a valued member of our team, you will have the opportunity to make a positive impact by:
Engaging with customers through chat, async messaging, and phone channels to provide exceptional support.
Demonstrating empathy and actively listening to customer concerns, showing that their satisfaction is our top priority.
Providing exceptional customer service with a friendly and customer-centric approach.
Sense of achievement providing excellent customer service and technical support in an inbound customer contact environment.
Working collaboratively with team members to ensure the successful delivery of products and services.
Able to identify, replicate and resolve issues of POS hardware equipment.
Proactively identifying opportunities to enhance our systems and technologies, driving efficiency and innovation.
Collaborating with cross-functional teams to propose innovative solutions and improve the overall customer experience.
Sharing your technical knowledge and expertise to influence and persuade others. Following best practices and industry standards to deliver high-quality work.
Continuously improving your skills and knowledge to stay ahead of the curve and exceed customer expectations.
Basic Qualifications
1 year of experience in a customer support role or 1 year of experience in: Customer Service Delivery/Customer Contact Services.
Tech-savviness with a strong understanding of office automation products, databases, and remote control.
High School Diploma or equivalent.
Flexibility to adapt to different hours of operation.
Strong written and verbal communication Skills.
Preferred Qualifications
Technical experience, with a focus on digital technologies.
Strong multitasking skills and the ability to use multiple tools to provide efficient resolutions.
Flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer.
Exceptional customer service experience (through multiple channels, i.e. phone, email, chat)
Excellent listening and interpersonal skills
Professional Skill Requirements
Strong analytical and problem-solving skills.
Excellent decision-making abilities based on logical and factual analysis.
Attention to detail and precision in your work.
Effective communication and interpersonal skills.
Adaptability and flexibility in a fast-paced environment.
Strong organizational and time management skills.
Demonstrated teamwork and collaboration in a professional setting, showcasing your ability to work well with others.
About Accenture:
Accenture is a leading global professional services company that helps the world's leading
businesses, governments and other organizations build their digital core, optimize their
operations, accelerate revenue growth and enhance citizen services—creating tangible value at
speed and scale. We are a talent- and innovation-led company with 742,000 people serving
clients in more than 120 countries. Technology is at the core of change today, and we are one of
the world's leaders in helping drive that change, with strong ecosystem relationships. We
combine our strength in technology and leadership in cloud, data and Al with unmatched
industry experience, functional expertise and global delivery capability. We are uniquely able to
deliver tangible outcomes because of our broad range of services, solutions and assets across
Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities,
together with our culture of shared success and commitment to creating 3600 value, enable us
to help our clients reinvent and build trusted, lasting relationships. We measure our success by
the 3600 value we create for our clients, each other, our shareholders, partners and
communities. Visit us at www.accenture.com.
Our Commitment to Inclusion & Diversity
At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.
Job candidates are not required to disclose any offence for which a pardon has been granted.
Website: https://accenture.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing