GENERAL PURPOSE AND SCOPE OF THE POSITION:
Under the direction of the Director of Financial Aid for the Ivy Tech Richmond service area, the Financial Aid Advisor will instruct students and staff on financial aid policies and procedures to ensure the best financial aid outcome. This position is key to providing financial aid counseling to students, resolving issues, and providing quality customer service by answering student and staff inquiries, providing accurate information, and assisting with the flow of student information in a timely and efficient manner. Working hours may vary. The position will be located at the Ivy Tech Richmond campus, but additional travel will be required throughout the Ivy Tech Richmond service area.

MAJOR RESPONSIBILITIES:

• Assist students with filing the Free Application for Federal Student Aid (FAFSA).

• Answer financial aid tickets in SmartView and monitor the campus financial aid email.

• Perform data entry, word processing, faxing, mailing, filing, copying, and document imaging and maintaining student financial aid records.

• Process forms for external agencies including forms for housing, SNAP, TANF, Workforce Development, and Vocational Rehabilitation.

• Run, review, and process reports as required.

• Advise students and other department staff with various questions and concerns about financial aid and veteran/military educational benefits.

• Utilize various governmental websites (ScholarTrack, CPS, COD, NSLDS) to research difficult student issues.

• Handle verification inquiries from students and staff and upload documents to Global.

• Review program changes and updates to verify continuing financial aid eligibility.

• Assist with the promotion and coordination of campus scholarship programs.

• Assist with the coordination of the work-study program.

• Assist in workshops such as College Goal Sunday, High School Financial Aid Nights, orientations, and other activities on campus designed for new students.

This is not to be construed as an exhaustive list.  Other duties logically associated with this position may be assigned.  All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

SUPERVISION RECEIVED: Director of Financial Aid

SUPERVISION GIVEN: None        

SALARY RANGE: $44,000 - $48,000 Annualized

EDUCATION AND EXPERIENCE: 

• Associate degree with a minimum of one year of relevant experience.

• Bachelor’s degree preferred.

• Experience with financial aid information systems preferred.

• Must possess strong customer service and interpersonal and communication skills.

• Ability to work without supervision. 

Must demonstrate the ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued. 

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.