As the Operations Manager reporting directly to the Branch Manager, you will play a crucial role in overseeing the service operations of our Branch, which provides a multitude of make-ready, add-on, and renovation services for our multi-family clientele.  You will be responsible for effectively managing and coordinating qualified independent contractors, ensuring productivity, maintaining quality control, prioritizing safety, and ensuring client satisfaction.

In this dynamic role, you will analyze and optimize operational procedures and business processes, continuously seeking opportunities to enhance our operations. Your expertise will contribute to winning profitable proposals, acquiring new clients, and expanding our market share within existing accounts. Achieving high client satisfaction and meeting annual revenue and gross profit targets will be among your key responsibilities.

To excel in this position, we seek a growth-minded professional with a sharp business acumen and a proven track record in managing multiple departments to maximize productivity.

Working alongside a team of Field Service Managers and Field Service Coordinators, you will actively collaborate with our clients' property managers, maintenance managers, and staff, fostering strong partnerships to drive revenue growth for the Branch.

Salary Range: $90,000 - $100,000

Bonus: Target bonus is 15% of annual salary (divided and paid out quarterly)

Auto Allowance: You will be eligible to participate in an auto reimbursement program that provides a fixed bi-weekly payment and a monthly variable mileage reimbursement allowance.

Responsibilities:

• Manage and oversee the overall operations of the Branch including hiring and training of branch staff; updating, and ensuring the daily schedule needs are being managed & completed in a timely and satisfactory manner
• Ensure client satisfaction through promptly and effectively addressing questions or concerns
• Walk jobsites to ensure service compliance to client requirements, ensuring Field Service team members do the same
• Ensure proper safety protocols and procedures are being met
• Build and maintain quality relationships with new and existing clients, ensuring frequent communication with clients through site visits and responsiveness to questions and concerns
• Works with Branch Manager to identity and select qualified independent contractors on an ongoing basis
• Work efficiently with the office team and field personnel to provide exemplary customer service
• Sell and bid all service offerings to meet Branch goals and supervise the Field Service Manager’s to do the same
• Provide coverage for Field Service Managers, as needed
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Perform other related duties and special projects as assigned
• Recruit and assist in onboarding independent contractor network
• Recruit, select, train, assign, schedule, coach, counsel, and manage branch staff
• Run a safe workplace and report all safety incidents in a thorough and timely manner
• Work closely with Divisional Management to set and/or implement policies, procedures, and systems and to follow through with implementation
• Organize work and determine resources and requirements
• Increase the efficiency of existing processes and procedures to enhance the team’s delivery of services

Qualifications:

• AA Degree required; Bachelor’s degree preferred
• Minimum of 7 years of proven success in an operations management role
• Customer service and people management experience required
• Bilingual (English/Spanish) strongly preferred
• Proposal building and sales experience preferred
• Experience with multi-family properties or managing light construction projects preferred
• Strong skills in financial reporting review and management
• Proven success in managing and developing a team through strong leadership and mentorship
• Excellent project management skills
• Proficiency in conflict management and customer negotiation processes
• Ability to perform effectively in environments with frequent workload changes and competing demands
• Exceptional verbal and written communications skills with superior interpersonal skills and the ability to interact with a variety of audiences
• Proficiency in MS Word, Outlook, Excel and PowerPoint and ability to adapt to technology platforms
• Must have a commitment to service excellence with a friendly and positive attitude
• Ability to work independently with minimal supervision
• Excellent work ethic, integrity, and accountability
• Strong organizational skills, and ability to multi-task
• Able to work with cross-functional teams within the organization
• Basic knowledge of personnel policies including hiring, interviewing, and terminating
• Ability to make sound business/operations decisions quickly and under pressure
• Ability to motivate teams to deliver quality services within tight timeframes

Physical Requirements and Special Conditions of Employment:

• Ability to operate company vehicle in a manner consistent with local and state rules and regulations and company policy
• Ability to lift up to 50 pounds
• Ability to walk distance of our client properties, including up/downstairs, bend at waist and/or knees and lift arms at/over shoulder
• Ability to work outdoors and be exposed to hot and cold temperatures
• Valid driver license and good driving record
• Flexibility to be available during irregular hours depending on business needs

Comprehensive Benefits for Full-Time Associates:

• Health Benefits: Medical, dental, and vision coverage for you and your family, including a Healthcare Savings Account (HSA) with employer contributions and Flexible Spending Accounts for healthcare and dependent care.
• Financial Security: 401k Savings Plan with company match, comprehensive insurance options including disability, life, AD&D, and business travel.
• Flexible Time Off: Enjoy the freedom of no preset accruals, empowering you to manage your time, responsibilities, and work-life balance with ease. Plus, take advantage of 10 company-provided holidays!
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center.
• Additional Benefits: Referral bonuses, pet insurance, associate assistance programs, relief fund, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

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Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities.  If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information.

Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.