Posted:
9/5/2024, 5:31:00 AM
Location(s):
Texas, United States ⋅ Florida, United States
Experience Level(s):
Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective. And we’re just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you’re helping to:
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.
The Role
Proofpoint is looking for a self-starting, responsible, action-oriented, and self-motivated individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. This is a post sales, customer-centric role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have outstanding communication skills with a proven track record of successfully interacting with customers regarding business and technical interests alike; a strong technical background, especially related to security and messaging; extensive experience driving concurrent projects and issues to completion with little or no direction, and above all a passion for ensuring a world class customer experience.
Responsibilities include:
Requirements:
Why Proofpoint
At Proofpoint we pride ourselves on our people-centric approach to success and innovation, which extends to how we design roles within our organization and hire talent around the world. The cybersecurity landscape is ever-evolving, and we recognize that the skills needed tomorrow may be different than the skills needed today. Therefore, we seek individuals from a variety of backgrounds with a range of work histories who can leverage their relevant experience as well as transferrable skills to help our company grow. Critical thinkers, problem solvers, collaborators, communicators, and future-oriented creatives need apply. It’s not about where you started, or where you’re coming from, it’s about where you can go with Proofpoint
#LI-AN2
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.
Base Pay Ranges:
SF Bay Area, New York City Metro Area:
Base Pay Range: 116,690.00 - 183,370.00 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 96,880.00 - 152,240.00 USDAll other cities and states excluding those listed above:
Base Pay Range: 87,220.00 - 137,060.00 USDWebsite: https://www.proofpoint.com/
Headquarter Location: Sunnyvale, California, United States
Employee Count: 1001-5000
Year Founded: 2002
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Email ⋅ Enterprise Software ⋅ Information Technology ⋅ Network Security ⋅ SaaS