Assists in the day-to-day Ticket Operations for PGA Tour Championship Management Tournaments, with emphasis on customer service and data processing.

QUALIFICATIONS

• Four year college degree required in Sports Administration, Business or a related field

• One year experience in the computerized ticketing industry or related field

• Knowledge of sports industry or live-event operations preferred, but not required

• Archtics and Ticketmaster ticketing systems preferred, but not required

• Salesforce/Kore CRM systems preferred, but not required

• Excellent communication and problem-solving skills

• Exceptional time management and organizational skills

• Proficient in Microsoft Office platforms (Excel, Word, PowerPoint, etc.)

• Ability to work well under pressure; and to meet established goals and deadlines

• Team player

• Must be comfortable interacting with the general public and co-workers in a fast-paced atmosphere

• Required to work extended or irregular hours, including nights, weekends and holidays

• Some travel required

RESPONSIBILITIES/DUTIES

• Assist in Managing customer responses across PGA TOUR platforms, including email and chat.  Coordinate with internal stakeholders including PGA TOUR National Sales and Services Team.

• Support all credentialing and ticket fulfillment functions as needed both remotely and onsite.

• Coordinate with event ticket processing and fulfillment teams on paid and complimentary ticket requests

• Assist with the event ticket operation as a “catch-all” on-site support resource.

• Contribute as a valued team member to the overall success of the PGA TOUR Events Ticketing team.

• Special projects as assigned