Primary Responsibilities/Essential Functions:

Essential functions may include the following tasks, knowledge, skills and other characteristics. This list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Answers incoming calls to the inside sales team.
• Answers technical questions about products, functionality, and specifications.
• Takes orders from customers, entering order information accurately; provides information on the ordering and shipping processes.
• Clearly and accurately documents issues.
• Resolves customer inquiries relating to shipping; communicates resolution to customers.
• Revises inside sales manuals and procedures.
• Knows and enforces compliance with all safety policies and procedures.
• Contributes to the department continuous improvement culture.
• May coach less experienced inside sales representatives.
• Maintains confidentiality of all matters.
• Other duties as required.

Education, Licensing, and Certifications:

Required

Four-year college or university degree in Business, Marketing, or related field or equivalent education and/or experience.

Experience:

Required

Two or more years of relevant experience.

Competencies, Skills, and Knowledge:

Required

• Strong oral and written communication skills.
• Strong math and analytical skills.
• Strong negotiation skills.
• Strong organizational and time management skills.
• Strong computer skills, including Microsoft Office suite.
• Ability to use a customer relationship management system.

Pre-Employment Requirements:

Drug and alcohol test

Criminal background check

Credit check

Education and certification check

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• The employee is regularly required to talk or hear.
• The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.
• Employee is required to regularly walk in customer field locations which may include inclines, uneven surfaces, and a variety of weather conditions.
• Employee is required to wear appropriate personal protective equipment including but not limited to shoes/boots, hard hats, or respirators.

Our Commitment to Diversity and Inclusion 

We believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.