Posted:
9/12/2024, 8:41:51 AM
Location(s):
Indiana, United States
Experience Level(s):
Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
Remote
Then Jobber might be the place for you! We’re looking for a Workforce Management and Customer Success Planning Director to be part of our Customer Success department.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Our employees likewise love the Jobber culture with 93% of employees recommending Jobber and 100% approving of our CEO (according to Glassdoor). Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists.
About This Opportunity:
As the Director of Workforce Management and Customer Success Planning, you will lead the effective management and forecast of labour requirements for the Customer Success organization. You will be responsible for forecasting volume and real-time scheduling on a day-to-day and hour-to-hour basis, managing staff schedules across multiple channels based on historical and anticipated volume. You will work with a variety of key stakeholders across functions to achieve optimal team performance results. In this role, you will report to the VP of Customer Experience, partnering closely with Customer Success leadership to drive improvements that optimize the customer experience.
Responsibilities
Requirements
What you can expect from Jobber:
Having been named as a Top 10 Great Place to Work in Canada, we walk the talk. Here are just some of the great things you can expect from us:
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
Website: http://www.getjobber.com/
Headquarter Location: Edmonton, Alberta, Canada
Employee Count: 501-1000
Year Founded: 2011
IPO Status: Private
Last Funding Type: Series D
Industries: Mobile ⋅ SaaS ⋅ Small and Medium Businesses ⋅ Task Management