Solutions Partner Developer Support Engineer 

Description -

Job Summary

In this role, you will be leading a team of contracted developers supporting HP’s largest and fastest growing 3rd party software and app developers using modern support experiences.

 You will be interacting directly with the R&D to root cause critical partner issues as they implement solutions and applications using HP's Software Development Kits (SDK). You will have influence on future products’ design and become a technical focal point for Print Solutions that have become critical for HP’s success!  

Engineering Program Manager description: Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Represents the organization to external customers/clients/partners. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. Provides mentoring and guidance to the team of contingent workers.

Responsibilities

• Manage technical elevations from our software development partners, collaborating with them and R&D to drive resolution to their issues.  

• Provide oversight and guidance to contingent workers responsible for first level developer support  

• Create and maintain technical documentation to address issues affecting the performance of the products and SDKs.  

• Communicate escalations and issue analysis to product stakeholders; collaborate with management and internal development partners to recommend and implement changes to product, processes, or business practices to resolve escalated issues, produce solutions, and ensure adherence to established product roadmaps and schedules  

• Lead and provide guidance and mentoring to less-experienced staff members.  

Education & Experience Recommended
• Four-year or Graduate Degree in Computer Science, Engineering, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in engineering development and implementation, project planning tools and software packages, people management, or a related field.

Knowledge & Skills

• Familiarity with concepts around SDKs, extensibility plugins ('solutions'), abstraction layers and the possible pitfalls - resource usage, crashes in shared process space, stacked solutions  

• Familiarity with SOAP and REST Web Services, C#, Java, JavaScript, the Android development environment and Full Stack web development.   

• Familiarity with pull print, capture and route, authentication, authorization, statistics, quota, and Cloud solutions, and networking (wireshark) debugging skills and printer firmware experience  

• Basic understanding of coding best practices and code review   

• Basic understanding of network protocols (TLS 1.x, certificate chains, HTTP(s), SNMP, IPP)  

• Skills in debugging through triage data, ability to apply analytical and problem-solving skills to find the root cause of complex system issues  

• Experience with requirements/defect tracking in JIRA and other tools   

• Excellent written and verbal communication skills; mastery in English and local language  

• Ability to effectively communicate program plans, proposals, and results, and negotiate options at senior management levels.  

• Ability to understand and influence technical requirements and opportunities  

• Demonstrated skills in proactive internal cross-team communication  

• Existing customer or partner support experience is desirable   

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The base pay range for this role is $115,850 to $178,400 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 
  • 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Engineering

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

25%

Relocation -

Not Specified

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement