A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

As a Customer Service Technical Architect, you will serve as the technical owner of the Salesforce platform for Customer Service and Digital Experience - primarily Salesforce Service Cloud and Experience Cloud - covering end-to-end solution architecture, hands-on delivery, and continuous improvement. You will partner with business stakeholders and product owners to shape roadmaps, ensure adoption, and maintain scalable, secure, and supportable solutions. Secondarily, you will support Salesforce-connected marketing automation capabilities (Pardot / Marketing Cloud Account Engagement) and related genAI use cases where they improve end-to-end customer journeys.

What You Will Do

• Own Service and Experience Cloud Architecture: Take end-to-end technical ownership of Salesforce Service Cloud and Experience Cloud, ensuring scalable, secure, and supportable solutions aligned with business priorities.
• Lead Hands-On Delivery: Design, develop, configure, test, document, and implement enhancements, integrations, automations, and custom components across the platforms.
• Support Salesforce-Connected Marketing Automation: Own core Pardot (Marketing Cloud Account Engagement) capabilities such as lead capture, scoring/grading, segmentation, and nurture programs; ensure robust integrations and data handoffs into Salesforce processes; coordinate with adjacent MarTech tools where they integrate with Salesforce.
• Define Salesforce Architecture and Integration Patterns: Own and evolve the target architecture for Service/Experience Cloud, including security model, data model, API/integration patterns, environment strategy, and release/deployment approach in partnership with enterprise teams.
• Lead Platform-Wide Salesforce Consistency: Contribute to the design, enhancement, and maintenance of other Salesforce capabilities (e.g., core platform services, data model, security, automation), ensuring architectural consistency and high-quality integrations across the ecosystem.
• Drive Innovation and genAI Use Cases: Lead proof of concepts, evaluate tools and vendors, and identify practical opportunities to leverage genAI in Salesforce-driven service and experience journeys (and related MarTech touchpoints where relevant).
• Ensure Reliability and Governance: Oversee releases, maintenance, troubleshooting, documentation, and technical standards with stakeholders, partners, and vendors.

What You Need to Be Successful

• Bachelor’s Degree or Master’s Degree in Computer Science, Information Technology, or equivalent practical experience.
• At least 5 years of proven hands-on experience designing, building, and supporting Salesforce solutions, with strong expertise in Service Cloud and Experience Cloud (architecture ownership strongly preferred).
• Solid knowledge of Apex, Lightning, Flow, Salesforce data model, Experience Cloud patterns, security and sharing, APIs, integration patterns, and release management.
• Integration experience (APIs, middleware, eventing) and data fundamentals (data modeling, data quality, SQL) to connect Salesforce with surrounding systems.
• Working knowledge of Pardot / Marketing Cloud Account Engagement and common Salesforce-connected marketing automation patterns (lead capture, scoring, nurtures, reporting).
• Experience defining platform standards (guardrails), ensuring maintainability, and collaborating on Salesforce governance (environments, deployments, and technical documentation).
• Ability to interpret complex business needs, recommend fit-for-purpose technical solutions, and lead difficult problem-solving.
• Ability to communicate effectively in English with both technical and non-technical stakeholders.

Bonus Points if You Have

• Salesforce certifications such as Service Cloud Consultant, Experience Cloud Consultant, Application/System Architect, or Platform Developer (Marketing Cloud Account Engagement certification is a plus).

What Makes You Eligible

• Be willing to travel up to 10%, domestic and international travel.
• Be willing to work in a HARMAN office in Lodz, Poland or from home office in Poland.

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.