HR Service Delivery (HRSD) Manager

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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CACI is seeking a ServiceNow HR Development Team Lead to oversee technical resources delivering services for the Human Resources Service Desk (HRSD) module of the ServiceNow.  

As the Team Lead, you’ll be responsible for working with our DHS customer, helping to create solutions oversight, direction and management for the development and O&M tasks and multiple development projects of varying degrees of complexity.  

More About the Role:

As the Team Lead, you will work with a team of ServiceNow engineers, developers, and business analysts, some reporting directly to you (around 5-10 direct reports). Responsibilities include:

• Provide active, hands-on leadership to ensure deadlines and deliverables are met

• Own the team and their output. Foster improvement, guide and teach methodology, influence pride and quality of work

• Create and share weekly status reports demonstrating team productivity and accomplishments

• Identify areas of improvement for the various team processes, provide solutions and see them through to completion.  Repeat as necessary with a Continual Service Improvement (CSI) mindset.

• Coordinate with Product Owner, Scrum Master and Development staff to ensure objectives for day-to-day tasks and projects are resourced appropriately

• Be a point of escalation for our customer and for technical staff, helping to remove obstacles and provide/find solutions when needed

• Function as a liaison to the DHS customer and functional leads across the program

• Oversee projects to ensure deadlines are met, schedules are current, and objectives are met, documenting, and sharing with appropriate staff on a regular basis

• Ensure DHS defined project governance standards are implemented and adhered to for each project and task

• Directly interface with end-users, stakeholders, and process owners, helping to document desired business outcomes, matching proposed solutions and verifying that project objectives are fulfilled

• Ensure that all architectural artifacts and deliverables in the responsibility areas are developed to the highest quality standards

• Be proactive, think like a customer. Provide regular and timely updates to customers and management.

Required Qualifications:

• Ability to attain DHS EOD Clearance

• Proven experience leading a development team in a supervisor, lead or manager capacity

• Bachelor’s degree in Computer Science, MIS or Business

• 10+ Years of total IT experience

• 5+ Years of experience with the ServiceNow platform or other enterprise low code/no code platform supporting HR operations

• Experience Agile framework and tools (Jira, ServiceNow, etc.)

• Ability to interface with team members at all levels, including business operations, technology, and management

• Experience working with US Federal Government customers

• Excellent written and verbal communication skills

Preferred Qualifications:

• ServiceNow platform experience

• Certified ServiceNow Application Developer, Implementer, or System Administrator certification is highly desired

• Experience with program and project management

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

 

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

 

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$68,400-$143,700

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.