Job Title

Remote Service Engineer, Healthcare Software

Job Description

Help Philips to impact with care by finding & establishing solutions to healthcare software, enabling clinicians to provide the best care for patients.

We are currently recruiting x2 Remote Service Engineers to join our team as L1 supporting the next products:

• 1) Our Emergency Medical Record (ICCA) and Care Management Software used in A&E & ICU departments.
• 2) IntelliSpace Perinatal our software used in obstetrics’ department.
• 3) Intellibridge Enterprise our integration engine.
• 4) IntelliSpace ECG our solution for storage and distribution of ECG.

Your role:

• As a Remote Support Engineer, you will act as 1st line support by qualifying customer calls, finding a technical resolution to the application problem (including writing scripts & queries) and escalating to 2nd/3rd line when needed.
• You will ensure customer satisfaction by providing an excellent service through regular & timely communication, excellent prioritization of calls and tasks, and product training.
• To support your colleagues, you will provide quality documentation & reporting and share your subject matter knowledge.
• This role offers you the chance to work from home, supporting customers remotely across IBERIA, UK&I and potentially international customers as required
• From competitive salary and performance bonus to family friendly policies, flexible benefits and access to Philips University, a career at Philips comes with all sorts of wonderful benefits.  Be sure to speak to your recruiter about all the benefits on offer.

You’re right for this role if:

• You have a technical background with experience providing Application/Software Support ideally to the healthcare industry, or with a willingness to embrace clinical solutions.
• Bachelor's degree in computer science, medical informatics or another equivalent

Your technical skills include:

• Windows Server and client management/troubleshooting
• SQL Server management/troubleshooting including the ability to perform queries
• Basic knowledge on networking
• Basic knowledge on Virtualization
• Ideally, HL7 and an understanding of Clinical/Hospital Patient Workflow

Your soft skills include:

• Ability to communicate effectively with both technical and non-technical stakeholders.
• Reliability, commitment, and a confident demeanor; strong cross-departmental teamwork abilities
• You will be willing to work weekends and provide extended emergency service with 24/7 on-call availability when needed.
• You will need to hold a full driving license
• You should be able to provide support in Spanish and English.

If you’re interested in this role and have many, but not all, of the experience needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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