At Similarweb, we're changing how businesses engage with the digital world by uncovering everything that happens online. Our powerful platform and unique data empower over 4,300 customers—including industry leaders like Google, eBay, and Adidas—to make impactful decisions.

Since going public on the New York Stock Exchange in 2021, we've continued to grow! 

Now, we're expanding our global presence with a new office in Prague. At Similarweb, you'll innovate quickly, collaborate with brilliant minds, tackle big challenges, and work with cutting-edge technologies to make a real impact on some of the world's most innovative companies.

 

We’re looking for a  Scale Customer Success Manager to join us in Prague 🇨🇿 and to help us expand the value that our customers are getting from Similarweb and as a consequence retain the existing customer base.  ✨

 

Why will your role be so important?

Scale CSM role plays a crucial role in Similarweb’s efforts to build a Digital CS program. This role combines understanding of industry context, using tech signals to prioritise your outreach and adding a human touch in order to guide customers in reaching their goals.

 

So, what will you be doing all day?

• Use technology and tools to deliver value at scale by running one-to-many programs, such as email campaigns, webinars, tailored training sessions, new resources, and open office hours
• Define and achieve short-term goals that align with the customer’s objectives in a fast-paced relationship
• Implement Scale best practices and strategies tailored to each customer segment, leveraging data analysis and their specific needs
• Engage directly with key customers at pivotal moments in their journey to ensure successful adoption of Similarweb and securing a renewal as a result
• Collaborate with the Automation and Product Marketing teams to ensure customer retention while maximizing account potential and overall experience.

 

This is a great opportunity for someone who has:

• 1+ year of experience in B2B/B2C as a Customer Success Manager
• Experience managing a large portfolio of customers (over 100)
• Strong prioritization and process-oriented skills
• Ability to multitask and switch between different activities with customers that are on different stages of their life cycle
• Strong skills at building trust and providing value in a short period of time
• Ability to conduct a One-to-many type of communication: email campaigns, webinars and office hours

 

Why you’ll love being a Similarwebber:

• Impact😎: Work with the most powerful digital intelligence platform in the world, loved by both customers and employees.
• Innovation🚀: We value open dialogue and empower everyone to bring their ideas forward. You'll have the support and resources to take initiative and drive real change
• Our Office: Join us in our modern, newly designed office in the vibrant DOCK IN area (Prague 8). It's built to inspire focus and collaboration, stocked with snacks, drinks, fruits, and plenty of space for socializing. 
• Comprehensive Benefits: We offer 5 weeks of vacation, an extra day off during your birthday month, 3 sick days or a multisport card 😎
• Top-tier hardware👩🏻‍💻: We prioritize a great developer experience—you'll work with a MacBook Pro M3, dual monitors, and electric standing desk.
• Team events: At Similarweb, we love community! That’s why we host team-building events, parties, weekly lunches, and happy hours throughout the year 🎉.
• Access to Equity programs💸: Join in the success of Similarweb by becoming a shareholder!
• Grow your career any way you choose: Want to become a VP or switch departments? With Career Week, personalized coaching, and our ongoing learning solutions, you’ll find everything you need to grow your career right here!🚀.