Job Description:

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers.

The Impact You’ll Make in this Role 

As a Regional CSO manager you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. You will be responsible for the end to end CSO and related processes for your region.

You will partners with the regional business leadership and supply chain on providing the best possible service to the customers in the region.

You will be accountable for regional implementation of area plans, programmes and work protocols.

Here, you will make an impact by: 

• Manage CSRs on their responsibility (coaching, performance, development, well-being, compliancy). It also includes management of distant CSRs.
• Manage the daily operational activity of your organization (adherence to policies, tier meetings, metrics review, quality standards) Analyze results and manage/propose improvement projects.
• Handle a wide variety of non-routine and difficult customer inquiries where the solution is not immediately apparent. Applies extensive experience and knowledge of related and non-related precedents and policies.
• Participate in Business reviews (present results and action plans) and participate to Customer meetings (present results and action plans).
• Takes appropriate actions to improve Employee and Customer Experience

Your Skills and Expertise   

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications: 

• Leadership experience
• Good interpersonal skills, flexibility, and adaptability to cultural diversity
• Resilience
• Ability to accompany and promote change in the company
• Problem solving skills, conflict management
• Strong analytical capacity

Additional qualifications that could help you succeed even further in this role include: 

• Highly self-motivated.
• Ability to work in culture of compliance.
• Strong interpersonal and relationship building skills.
• Strong Networking and team working ability.

If you have any questions regarding the content of the position, please contact the Hiring Manager. If you have any questions regarding the recruiting process, please contact the Recruiter. 

*At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.  

If you want to discover more about D&I at 3M, please visit http://go.3M.com/4i9C 

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. Our global Work Your Way initiative gives our employees flexibility in where and how their work can be performed, subject at all times to any location-specific rules and policies that may be in place from time to time (more information on such rules/policies can be provided upon request from the relevant in-location HR).

At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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