Posted:
10/2/2024, 4:30:37 AM
Location(s):
Illinois, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
CATERPILLAR REMANUFACTURING
Do you have a passion for helping customers and supporting a sustainable solution? Since 1973, Cat Reman has helped bring the value at the core of every Cat product back to life. Customers look to us to provide a high-quality solution that is good for their business - and promotes sustainability. It's important to us to deliver. Our team is full of industry leaders. Together, following common values, we share a passion for delivering sustainability benefits that help the company contribute to a circular economy. It’s rewarding work, with an inspiring team, where every contribution matters.
About the role:
Our Caterpillar Remanufacturing Division currently has an opening for a Product Service Specialist position in Mossville, Illinois. The Product Service Specialist supports the Reman Technical Helpline. In this role, you will answer global Caterpillar dealer inquires submitted via a toll-free customer service hotline, email or web request form. Caterpillar dealers submit 30-50 inquires per day typically seeking assistance identifying Cat Reman parts (engines, engine components, drivetrains, electronics and hydraulics) for their application. Part sales depend on timely and accurate responses from this role. In addition to the Helpline, this role coordinates publishing Reman Service Literature, and answers dealer Reman SIS questions submitted to the DSN.
Job responsibilities will Include but are not limited to:
Skill Descriptors:
Top Candidates Will Have:
Additional Information:
Employee benefit details:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just an hourly wage because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of annual bonuses.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Please ensure you frequently sign in to your candidate home for any updates or correspondence for positions that you have applied for. https://cat.wd5.myworkdayjobs.com/CaterpillarCareers.
Keep a frequent check on emails as correspondence will be sent to the email that you used to apply with.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers
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Posting Dates:
October 2, 2024 - October 16, 2024Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Join our Talent Community.
Website: https://caterpillar.com/
Headquarter Location: Peoria Heights, Illinois, United States
Employee Count: 10001+
Year Founded: 1925
IPO Status: Public
Last Funding Type: Grant
Industries: Construction ⋅ Machinery Manufacturing ⋅ Manufacturing ⋅ Mechanical Engineering