How will you CONTRIBUTE and GROW?

The Customer Experience Key Accounts & Ordering Leader is responsible for orchestrating the end-to-end ordering journey for our most strategic partners. The mission is to drive operational excellence and long-term loyalty by aligning cross-functional teams, optimizing order-to-cash processes, and serving as the senior point of escalation to ensure a frictionless, premium service experience that supports the growth of our highest-value accounts.

* Process and manage customer orders from creation to fulfillment, utilizing internal systems and adhering to company procedures.
* Verify order accuracy, including product codes, quantities, pricing, and shipping information.
* Communicate proactively with customers regarding order status, potential delays, and resolutions to issues.
* Coordinate with internal departments such as sales, logistics, and warehousing to ensure smooth order flow and timely delivery.
* Resolve order-related inquiries, discrepancies, and complaints efficiently and professionally.
* Maintain accurate and up-to-date order records and customer information within the CRM and ERP systems.
* Generate reports on order status, fulfillment rates, and customer service metrics as required.
* Identify and suggest improvements to order management processes to enhance efficiency and customer experience.
* Adhere to all company policies, procedures, and safety guidelines.

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Are you a MATCH?

* Bachelor's degree in Business Administration, Supply Chain Management, or a related field preferred.
* 1-3 years of experience in order management, customer service, or a similar administrative role, preferably within a trading or industrial environment.
* Proficiency in using ERP systems (e.g., SAP) and CRM software.
* Strong attention to detail and accuracy in data entry and order processing.
* Excellent communication skills, both written and verbal, with a customer-centric approach.
* Ability to work independently and collaboratively in a fast-paced environment.
* Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
* Proficient in Microsoft Office Suite (Excel, Word, Outlook).
* Knowledge of international trade and logistics principles is a plus.

#LI-DNI

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.