At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Summary Description

The Athlete Order Management team is responsible for supporting the day-to-day operations of the Omnichannel programs. These programs include the Buy Online Pickup In Store (BOPIS), Buy Online Pickup Later (BOPL), Ship From Store (SFS), and Same Day Delivery (SDD). This position requires keen understanding of Omni-channel programs to ensure that all Service Level Agreements for the programs are met by providing excellent customer service and attentive order management.

Job Duties & Responsibilities   

Primary field contact for Omnichannel related questions/issues, customer service escalations and store order processing questions. Deliver exceptional response time to issues that arise in fulfillment locations.  These locations include store sand distribution centers.  Maintain accurate and detailed accounts of the issues and solutions.        

Manage the daily operations of store facing Omnichannel programs to ensure that they are at optimal performance.  This includes: monitoring allocation feeds, managing aged orders, managing re-allocation of orders to prevent cancellations, entering orders on B2B websites, facilitating resolution of sales audit issues.     

Manage the daily operations of presale and hot market championship events. This includes: managing order and vendor information, monitoring daily fulfillment operations, managing aged orders, coordinating with the buyers, content teams, and vendors on inventory and availability, analyzing data to help improve speed to athlete and customer satisfaction.   

Support Omnichannel Managers and Analysts by gathering data, identify and escalate product eligibility issues, set up new stores on Omnichannel programs, create presentations, communicate to stores and vendors and assist with project work when needed.        

Updates/maintains SOP's, FAQ's, Guides, etc. related to Omnichannel programs.  Special projects as needed.       

QUALIFICATIONS:

• Bachelor's Degree BSBA with 1-3 years of relevant experience

• Excellent written & verbal communication Skills

• Business acumen

• Customer-service oriented

• Strong interpersonal & client consultation skills

• Self-motivated & results oriented

• Problem solving & troubleshooting capabilities

• Execution skills

• Ability to work effectively in a team environment

• Strong detail orientation

• Superior organizational abilities

• Process & procedure oriented

• Retail experience preferred

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