POSITION SUMMARY  

This position is responsible for crowd management at the facility.  This may include security screenings, ticket taking, ushering, access control, emergency response, ensuring the safety of guests, enforcing venue policies, ensuring the safety of 3rd party property and other duties as assigned. 

POSITION RESPONSIBILITIES 

• Bag checking to ensure no contraband is permitted in the venue. 

• Security screening via pat downs, the use of walk through metal detectors or wand screening. 

• Ensuring patrons entering the venue have a valid ID or ticket for gaining admittance. 

• Ensuring patrons do not enter non-public areas. 

• Directs and interacts with the public, fellow employees and management. 

• Assist with seating and directions as required. 

• Follows emergency protocols in the case of medical, fire, active shooter, evacuation or other emergency situations 

• Observe, detect, correct and report any unsafe conditions on the premises  

• Appropriately deal with customer complaints, patrons negatively impacting other attendees and/or patrons not conforming to venue policies. 

• Works independently, and judges and assesses situations for immediate response within the guidelines of the facility  

• Provide for written witness report as required. 

SUPERVISORY RESPONSIBILITIES 

None 

EDUCATION AND EXPERIENCE 

High school diploma or GED required 

SKILLS AND ABILITIES 

• Ability to work with minimal supervision 

• Strong customer service skills 

• Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management 

• Professional presentation, appearance and work ethic 

• Ability to work flexible hours including daytime, evening, overnight, weekends and holidays, as needed 

• Must be able to speak, read and write English  

• Must be at least 18 years old 

PHYSICAL DEMANDS