• Provide reactive and proactive technical support for customers including machine and process troubleshooting
• Coordinate hot issues with regional product support, customer operations and regional service managers
• Act as high-level technical resource for all of applications as well as sales, field service, product marketing and, of course, our customers
• Design/conduct/directs complex experiments/field tests to ascertain hitherto unknown information
• Coordinate and qualify customer trials, experiments, and JDP's
• Interpret and communicate results
• Prepare detailed scientific reports and comprehensive proposals
• Perform scientific or mathematical analysis and calculations
• Contribute ideas which improve our product or processes
• Understand and interpret business and technology trends
• Publish technical papers, application notes, manuals and presents seminars to train others
• Present technical results and product information to support marketing and sales objectives
• Provide summary of process flows and tool usage trends from region into product marketing
• Reviews and studies professional literature and other wise maintains and improves current technical skills
• Discuss and write about technical issues
• Oversee Regional Applications Engineers, direct responsibility for performance review of regional engineers
• Provide guidance and information resources to train and develop others, incl. amongst others problem solving & customers interactions
• Support the Country Managers team, participating in pre-sales and technology scouting, interactions with engineering
• Ensure that the Axcelis Sales & Service Organization is properly supported in all technical and commercial issues

Skills/Knowledge/Abilities

Ability to: Interface, negotiate, and coach customers on technical problems in both proactive and reactive mode. Apply scientific method to difficult problems. Logically analyze data and technical information. Design experiments and statistical process control techniques. Research information. Prepare technical written reports. Make corrective plans. Recommend changes in design standards and polices. Apply technical troubleshooting to customers. Demonstrate integrity and trust. Demonstrate creativity on the job. Organize work. Learn on the fly.

Knowledge of: Multiple aspects of semiconductor equipment subsystems. Basic implanter physics. Beam optics. Dosimetry systems, Diffusion technology and Processing, Vacuum technology. Semiconductor fabrication and device physics. Clean room protocols and wafer processing. Implant chemical analysis techniques. Implant and wafer metrology. Statistical process control and DOE. Basic business, accounting & financial practices. Basic management techniques. Supervising others.

Skilled at: Using PC. Guiding others through technical issues. Personal communications. Delivering formal training & presentations. Interpreting engineering standards and forms. Applying knowledge to the solution of difficult problems. Written communication. Time management. Technical learning. Problem solving. Priority setting.

Education

Preferred Degrees: BS plus 10 years, Masters plus 5 years, Ph. D plus 3-5 years

Travel

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