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Time Type:

Full time

Hours per Pay Period:

80

Shift:

Varied

Minimum:

$20.25 USD

Maximum:

$30.05 USD(This represents the rate for an individual with significant experience in this job)

Department:

Patient Access - Radiology/Scheduling/Ins

Current Bay Area Hospital Employee: If you are a current Bay Area Hospital employee, please apply through the Workday internal career site.

The future looks bright at Bay Area Hospital, and we are always searching for quality people to join our team. We offer a great atmosphere, competitive pay, a wide array of benefits, and many growth opportunities for our employees.

Job Description:

Centralized Scheduling Specialist

The Centralized Scheduling Specialist is responsible for providing timely and patient-friendly appointment scheduling via telephone, electronically, or in-person. Responsible for scheduling, confirming and re-scheduling appointments to maximize patient flow while maintaining standards across multiple hospital departments.

SKILLS AND ABILITIES

• Ability to read, write legibly, and converse effectively in the English language
• Demonstrates the ability to use a personal computer and various software programs applicable to the position
• Demonstrates the ability to operate applicable office equipment
• Demonstrates the ability to conduct insurance verification process
• Exhibits the ability to deal professionally with internal and external stakeholders
• Exhibits the ability to maintain confidentiality, think and act independently with minimal supervision
• Ability to navigate and utilize web browsers, Microsoft Outlook, Word, Excel, and other software applicable to position
• Maintains regular, consistent and punctual attendance at the assigned job location
• Excellent telephone etiquette and customer service skills
• Demonstrates strong priority-setting and organizational skills
• Working knowledge of medical terminology, CPT, ICD10, and HCPCS coding
• Working knowledge of health insurance types, eligibility, and benefits
• Types over 25 words per minute

EDUCATION/CERTIFICATIONS/LICENSES/DEGREES

• High School Diploma or equivalent preferred

EXPERIENCE

• One (1) year previous patient scheduling and/or call center experience preferred
• One (1) year experience in healthcare patient financial services, patient access, customer service or related area (registration, finance, collections, customer service, medical office, or contract management) preferred

GENERAL INFORMATION

Union Affiliation:  UFCW

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities and job skills required. 

PHYSICAL/MENTAL/ENVIRONMENTAL REQUIREMENTS

• Requires extensive sitting with periodic standing and walking
• May be required to lift up to 20 pounds
• Requires significant use of personal computer, phone and general office equipment
• Needs adequate visual acuity, ability to grasp and handle objects
• Needs ability to communicate effectively through reading, writing, and speaking in person or telephone
• May require off-site travel
• Ability to flex hours, as needed.

Compensation Grade:

UFCW

Compensation Grade Profile:

U044

Bay Area Hospital is an Equal Opportunity Employer.

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