Processing Associate - Portuguese/English

Posted:
9/30/2024, 1:35:38 PM

Location(s):
Texas, United States ⋅ Austin, Texas, United States

Experience Level(s):
Senior

Field(s):
Legal & Compliance

Workplace Type:
Remote

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.

Content moderation is meaningful work that may be challenging at times. In the context of this role, individuals may directly or inadvertently be exposed to potentially objectionable and sensitive content and will need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to execute the responsibilities of their roles. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Due to the nature of the role, the user may be frequently exposed to flashing lights or contrasting light and dark patterns.

Key responsibilities may include, but are not limited to:

  • Handle a large volume of incoming requests based on specific market needs

  • Maintain the SLA and productivity within set parameters

  • Prepare responses that conform to applicable policies, governing style and format

  • Triage and review incoming material and independently determine the need for assembly and preparation of an escalation

  • Clearly respond to process and policy questions from external partners and internal parties

  • Identify legal deficiencies of the legal processes and inquiries or policy description and notify and assist appropriate workflow lead and or counsel

  • Conduct relevant research and use data to support escalations and business cases

  • Provide support to workflow lead as needed, including record maintenance and metrics

  • Organize, categorize, and publish content and information using specific tools and channels

  • Review, classify and/or eliminate highly sensitive content

  • Understand and remain updated on changing client policies and guidelines

  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality

Location

  • At present this is a work from home/remote position but you may be required to work from the office in the future

  • While remote, the person selected for this role must reside within 100 miles of the Austin office


Hours & Shifts
Between the months of August and December, the schedule will include weekend coverage Friday-Tuesday or Thursday through Monday, and shift will be from 12:00 pm to 8:00 pm. Otherwise, Monday – Friday 8:00 am – 5:00 pm

Basic Qualifications:

  • Minimum of 2 years’ experience as a legal assistant or paralegal

  • Fluent in Portuguese and English

Preferred Qualifications:

  • Bachelor’s degree (preferable in Law)

  • Experience with various computer systems, internet technology and software PC, Mac, MS Office, Confluence, Google Suite

  • Experience working at a tech company or with tech clients

Professional skills:

  • Sound coping, emotional resilience, and stress-management skills

  • Excellent comprehension, communication, and (insert language) skills

  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

  • Strong attention to detail

  • Comfortable synthesizing and analyzing information from multiple streams

  • Strong critical thinking and decision-making skills

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location                                Hourly Salary Range

California                                          $26.60 to $32.50

Colorado                                           $26.60 to $26.60

District of Columbia                        $27.80 to $27.80

New York                                           $25.30 to $32.70

Maryland                                           $26.10 to $27.80

Washington                                       $27.30 to $27.30

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

What We Believe 

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. 

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here 

Equal Employment Opportunity Statement 
 
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. 
 
Accenture is committed to providing veteran employment opportunities to our service men and women. 
 

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation 
 
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. 
 
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter. 
 
Other Employment Statements 
 
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.   

 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 
 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. 
 
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. 

Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing