Account Manager, Nursing Health Education
 

Are you passionate about delivering excellent support and service to higher education professionals?
 

Would you like to have a positive impact on the experience of nursing faculty and their students?
 

About our Team

We are a team of dynamic, enthusiastic professionals with a passion for higher education and improving the training and education experience of nursing students
 

About the Role

As a Customer Success & Account Manager, you will provide faculty product consultation, training, and ongoing support for the Canadian market. Through excellent onboarding and support this role helps to ensure product optimization and the renewal of accounts through high faculty satisfaction.
 

Responsibilities

• Supporting our Field Sales Team, this includes administrative tasks related to sales activities
• Supporting customers with onboarding, in-depth training, and consultation on best practices to achieve product optimization for complex full curricular adoptions
• Preparing pricing and discounting of custom packages and entering them into Salesforce
• Responding effectively to inbound customer inquiries and concerns
• Monitoring product usage to identify intervention opportunities. Identify churn risks and upsell opportunities for sales team.
• Serving as product expert and sharing Canadian educational trends and requests from meetings with faculty
• Assisting with virtual student and faculty orientations as needed

Requirements

• Be detail oriented and possess excellent organization skills
• Have experience in education, training, sales, support, communications field, or digital media/communications
• Be able to solve complex problems, demonstrating attention to detail and
  researching technical issues
• Be proficient with Microsoft Office (Word, Outlook, Excel, PowerPoint are required).

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health plan benefits
• Employee Assistance Program
• Retirement Benefits
• Various Leave Programs
• Educational Assistance
• Disability, Life and Accidental Death Insurance
• Paid Vacation
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
 

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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