At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
The PHM Success Manger role supports Meritain Health’s Population Health Management Strategy.   The Success Manager provides program oversight and consultative support for clients in maximizing their Population Health programs while achieving program participation and budgetary goals.  In addition, the PHM Success Manager is responsible for developing and maintaining  mutually rewarding working relationship with client contacts, internal team members and vendor partners  to ensure renewal of case and retention.

• Collaborates with clients, brokers, vendors and team members.
• Drives the implementation, communications and success metrics for each client based on the established plan, products and strategy.  
• Supports employee communications and engagement through marketing strategies.
• Responsible for client retention and product growth.
• Works closely with client relations and sales team members to act as a Population Health product subject matter expert during the sales process.
• Manages project initiatives as assigned.
• Exhibits the following Consultative Behaviors:
  • Supports segment/regional strategic planning.
  • Participates in gathering, analyzing and providing input and recommendations regarding product performance assessment.
  • Supports product education and service to internal customers (sales, client relations, marketing, business intelligence, sales support, implementation, operations, et al).
  • Provides SME support in customer selling (may provide customer demonstrations of products).
  • Educates product leadership on key issues and opportunities facing customers relative to managed products.
  • Evaluates PHM trends and identifies areas for product enhancements.

Required Qualifications
Strong communication, customer service focused and client account management skills

Preferred Qualifications
3-5 years industry experience
Experience with corporate population health programs or knowledge of the health and wellness industry


Education
Bachelors degree or Equivalent industry experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $93,574.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/28/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.