The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role:

The Fraud Consultant - eCommerce is part of a team of Fraud Solution Specialists within the Global Risk Management Services organization at PayPal. The team provides sales and enablement support for all products including Venmo, PayPal and Braintree. The role supports the Risk as a Service Organization (RAAS) that develops, delivers and maintains Fraud prevention and dispute management solutions for PayPal. The position requires direct interaction with merchants and internal PayPal Sales, technical support and enablement teams. You will support the sales cycle for risk products and when engaged, you will be responsible for the implementation, configuration and training for the merchant.

Meet our team:

PayPal processes transactions (including credit cards) for 35 million merchants. The Risk as a Service Organization provides fraud prevention and management solutions for thousands of these customers. It is not only a critical component in preventing fraud, but also increasing the number of good transactions that are approved. It is a team of Fraud Consultants, Customer Support, Data Scientists, Product Managers, Software Engineers and the associated Go to Market and strategic leadership team. You will work closely with other Fraud Consultants on this team who are located in Singapore, the US, and Europe. We partner closely with Process Engineers and engagement managers to ensure the implementation is seamless and complete.

Job Description:

Your way to impact

• You will be responsible for working with merchants to successfully enable them with fraud solutions to reduce the number of fraudulent transactions and/or enable successful dispute management

• The role directly impacts the revenue for both PayPal and the merchant by improving approval rates and reducing fraud.  The fraud product provides a high margin of revenue to PayPal as well by being a subscription service available to any of our 35 Million merchants. 

• You will partner closely with our product team, the sales organization, pricing and RFP teams, and customer success as part of the handoff post-go live. 

• The role also has specific assignments to create content that is customer-facing or for internal-only use.  You will also provide training to sales teams and create whitepapers on fraud-related topics.

• You will become one of a small team of experts in the field of e-commerce fraud to support the entire organization globally.

• Additionally, you will gather suggestions from merchants and your team to define future enhancements of our solutions.

Your day-to-day

In your day-to-day role, you will:

• Be assigned new opportunities to partner with the sales team and engage with the prospective merchant. 

• Take the lead in the onboarding process and define, configure, enable, and implement the selected fraud solution through training and communications.

• Work with the sales teams to provide guidance and support on fraud-related questions

• Collaborate with your team on how to improve implementation and enablement processes

• Provide expertise to existing merchants through requests via the support desk

• Maintain relationships with the different sales contacts ranging from Account Execs, to Inside Sales team members.

• Interact with Braintree or PayPal Solution Engineers to ensure the combined implementation is successful.

What do you need to bring

• Experience in eCommerce-based fraud management or similar payments-related fraud. 

• Understanding of the payment processing model and how merchants interact with the card issuers through a processor such as PayPal.

• Strong communication skills to work directly with merchant executives and technical teams.

• Self-motivation and strong time management skills.

• Willingness to reach beyond your comfort level and write blogs and technical papers, train sales teams within PayPal, and have challenging and direct conversations with merchants on how to improve their fraud policies.

• Highly flexible, and able to prioritize multiple projects and deadlines to execute well in a fast-paced, rapidly evolving organization.

• Ability to be a user of operational systems such as Salesforce, Jira, Slack, and Microsoft products to manage day-to-day activities

Additional Job Description:

  **We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply **

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.