Client Service Manager (2024-1280)

Posted:
12/10/2024, 2:59:11 AM

Location(s):
Alberta, Canada ⋅ Calgary, Alberta, Canada

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
On-site

Position Details
Position Status: Regular Full Time Location: Sarcee, Complex Continuing Care - Program Admin BW Hours: 77.50 FTE: 1.00 Shift: Days Shift Times: 0800-1615 Union: Non Union Management Rate of Pay: $59.02 - $65.13 PCN: 22CSM05

Date Competition Closes: December 17, 2024

The Opportunity

Position Summary: 
This is a management position responsible for the efficient and effective functioning of a 51-bed Continuing Care Type A (Long Term Care) unit. This position is responsible for the unit’s day to day operations, the provision of safe quality care for clients, the functioning of an inter-disciplinary team, ensuring client/family satisfaction, and fostering staff safety and wellness. The role is also responsible for providing input to program planning, as well as meeting care standards, including the Continuing Care Health Service Standards (CCHSS) and the Accommodation Standards. The Client Services Manager (CSM) is also responsible for working through unit audits and the related action plans in order to meet standards and implement audit recommendations. 

This unit is part of the Carewest Sarcee site, which also houses a 52-bed Alternate Level of Care (ALC) unit and a 46-bed Regional Community Transition Program (RCTP) rehab-focused unit. This Manager will work collaboratively with the other Client Service Managers on site to create a positive team environment, to share expertise, and provide short-term cross-coverage as required. 

Qualifications:
- Bachelor's degree in a health-related discipline required, preferably in Nursing.
- Current registration with CRNA or appropriate professional licensing college.
- Master’s degree preferred.
- Minimum of 3 years in a clinical operational healthcare leadership role. 

Experience: 
- Minimum 5 years relevant clinical experience required, with experience working with complex Continuing Care clientele.
- Experience with meeting accreditation and CCHSS standards is considered a strong asset.
- Demonstrated ability to manage change and create innovative solutions for complex and diverse issues. Demonstrated ability to communicate well with both written and verbal communication, and to engage effectively with internal and external stakeholders.
- Leadership skills, including demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others.
- Demonstrates respect for culture and diversity.
- PROSCI change management modules or certification an asset.