Responsibilities

Project Management & Community Partnership

• Manage and implement 15+ Civic Engagement community and corporate service events, varying in size from 10 to 1,000 volunteers from August through June 

• Partner with the Impact department to identify and secure schools and community centers for service events, building strong relationships with key stakeholders including school administration 

• Work with the community to lead planning, design, set-up, execution, and follow-up phases of all service events including beautification projects such as mural painting events, gardening initiatives, and light construction 

• Conduct site visits and manage logistics for physical service projects that meet the needs of the service client, sponsor expectations, and corps members' abilities. 

• Set and monitor clear, measurable deliverables for AmeriCorps members to ensure effective planning and execution of events 

• Manage annual program budget and utilize resources efficiently to maximize budget 

• Grow the Civic Engagement portfolio of activities to reflect City Year Chicago’s mission and focus on community engagement.  

CE Team Management

• Through an understanding of City Year’s mission and values, develop, manage, and lead a team of Senior AmeriCorps members (between the ages of 18-25) through their service experience 

• Identify, develop, and facilitate training on project planning and management, volunteer management, customer service, and all other elements specific to the Civic Engagement team  

• Support AmeriCorps members in their understanding of and compliance with City Year policies and operating structures 

• Utilize performance management tools to set expectations, identify strengths and areas for development, and find ways to maximize leadership potential  

Volunteer Engagement

• Implement the volunteer recruitment process 

• Ensure that volunteers have clear direction and resources 

• Oversee recruitment, training, and coordination of Service Reserves, a group of 25-50 AmeriCorps members that provide support to the Civic Engagement team on weekend service events 

• Leverage Service Reserves Program to create a pipeline of AmeriCorps members for future Civic Engagement teams 

• Identify and build strong partnerships with various community-based organizations and project-related partners 

Basic Qualifications 

To succeed in this role, the Civic Engagement Manager must embrace the following: 

• Leadership: Model leadership that reflects City Year’s mission and create a welcoming space that empowers AmeriCorps members to develop valuable skills that help and prepare them to be leaders in their communities and  careers. 

• Passion for our work: Demonstrate deep commitment to City Year's mission, core values, culture and our commitment to developing the skills, talents and mindsets of young people, contributing to strong, vibrant communities—outcomes that benefit all of us. 

• Execute to Results: Set realistic and achievable goals and break them down into interim goals. Able to adjust when faced with obstacles, and lead others to achieve success. Takes initiative, can trouble shoot and work well with others. 

• Communication: Have strong written and verbal communication and be able to inspire diverse audiences through communication. 

• People Management: Leverage  different strengths of team members to achieve desired results and manage to performance; coaches and empowers others to lead and addresses and resolves team conflicts swiftly and effectively. 

• Project Management: Create plans to achieve success for both large and small projects. Able to complete complicated and multi-departmental projects with lots of moving pieces. Able to break down year-long projects and lead others through the steps. Maintain acute attention to detail.