Associate Director, Test Security Investigations 

College Board – Risk Management  

Location: Remote 

• This is a full-time position 

 About the Team  

The Test Security team at College Board is a close-knit, collaborative team of 21 people with a passion for fairness in our assessments. The team is committed to protecting the integrity of all College Board assessments and the reputation of the organization. We pride ourselves on conducting consistent, fair investigations using best-in-class investigative techniques and innovative tools and analyses to prevent, deter and detect attempts to gain an unfair advantage on College Board exams. Our investigative team is currently made up of 6 individuals, but we work closely with our broader Test Security department to lead investigations into fraud, potential misconduct and score validity issues in coordination with Information Security, Cyber Security, Psychometrics, Data Science and Operations as well as a variety of external vendors to support the administration and security of our assessments. 

About the Opportunity   

As the Associate Director of Test Security Investigations, you will lead investigations into fraud, potential testing misconduct and score validity issues for College Board assessments.  Your primary focus will be managing cases identified through post-administration analyses, tips and reports as well as monitoring the web and social media for posts about test content and potential testing misconduct together with our third-party web monitoring vendor. You will manage investigative cases, including compiling relevant evidence for such cases and conducting interviews of impacted individuals, as needed.  You will work closely with the investigative team and collaborate with other internal teams on such investigations to gather evidence for cases and apply consistent evidentiary standards for case disposition. Additionally, you will drive improvements to investigative analyses and processes through in-depth analysis of available data and analysis tools. Your role is critical in supporting the integrity of our assessments and our brand reputation.    

In this role you will: 

Implement and enhance best-in-class test security services in support of valid and fair administration of all CB assessments (80%) 

• Complete thorough investigations of testing misconduct across College Board’s digital-based assessments within required timelines and provide case adjudication recommendations to managers based on overwhelming evidence (e.g., telemetry, data analytics, interviews, and social media detections) 

• Thoroughly review hotline tips and internal referrals to identify actionable information and potential next steps before an investigation is initiated 

• Conduct cross-functional collaboration with Information Security, Cyber Defense, Data Science, and Psychometrics colleagues regarding security functionality needs for platforms and tools, enhancements to business processes to address data security access threats, and to ensure a thorough understanding of current and emerging test security threats 

• Complete pre-exam data analytics prior to SAT and AP test administrations to identify higher risk test takers and implement mitigation measures. Conduct analyses within the subsequent 30 days to identify and inform managers of risk trends in certain international markets and higher risk states 

• Execute the team’s structured communications framework to provide responsive and deescalating assistance to customers’ test security-related inquiries via the timely acknowledgement of inquiries and follow-on feedback within required timelines. When appropriate, discuss investigative findings with our customers (i.e., students, parents, and high school and college educators) and with an emphasis on providing feedback that conveys professional candor, clarity, and empathy 

• Travel and conduct test day observations at test centers worldwide to assess test security compliance, conduct investigations, and share findings with fellow investigators to identify test security risk trends 

Support best-in-class test security services for all CB assessments with a targeted content monitoring and exposure strategy (20%) 

• Conduct overt and covert surveillance across various social media sites to detect, mitigate, and investigate the posting of exam materials 

• Assist test security colleagues in reviewing suspected content images detected by our web patrol vendor, participate in confirming the images’ validity, collaborate cross-functionally to discuss your findings, and initiate investigations to hold offending test takers accountable 

• Assist managers and colleagues in developing and implementing an enhanced content exposure strategy 

About You  

You have:  

• 3 years' experience in conducting thorough investigations into fraud and misconduct issues, preferably in educational or assessment settings  

• Skilled in utilizing advanced search techniques, social media platforms, and digital tools to gather, analyze, and interpret data 

• Adept critical thinking skills, including using data to inform decisions and actions    

• Excellent verbal and written communication skills, including facilitating meetings and presenting remotely and in-person to groups of 15 or more   

• Proven ability to build relationships and influence others to action 

• Experience in data analysis and evidence gathering and analysis skills, including use of data analysis tools such as Salesforce or Power BI preferred  

• Excellent PowerPoint, Word, and Excel skills  

• Bachelor’s degree is preferred 

• The ability to travel domestically 6-8 times a year to College Board offices or on behalf of College Board business as well as the ability to travel internationally 1-2 times a year on behalf of College Board to support exam administrations  

• Authorization to work in the United States  

About Our Process   

• Application review will begin immediately and will continue until the position is filled   

• While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.    

About Our Benefits and Compensation 

College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.  

The hiring range for a new employee in this position is $56,000 to $95,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.  

Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on these criteria.  

Your salary is only one part of all that College Board offers, including but not limited to:    

• A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more 

• Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility 

• A job that matters, a team that cares, and a place to learn, innovate and thrive 

You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.