 Provides support to cross-functional teams, with a high attention to detail • Researches, analyzes, and documents findings • May coach and review the work of other team members • Ensures that partners derive maximum value from their investment in our products, utilize all their licenses, identify new opportunities, and collaborate with other ConnectWise stakeholders to ensure adoption and a successful renewal • Builds and nurtures relationships across accounts to solidify our partnership and commitment to the partner while penetrating the account deeper • Effectively networks within accounts to help partners achieve their objectives • Monitors partner usage data, health indicators, partner maturity scores, renewal dates, and growth opportunities and translates into strategies for success • Evangelizes the capabilities of products across the entire platform • Develops an understanding of typical business challenges faced by partners to address their needs • Identifies risks to the partner that inhibit their stated business goals • Acts as an escalation point to drive resolution in a timely, proactive manner • Navigates customer organizational structures to identify and build relationships with executives and stakeholders