Job Description Summary

The Service Parts ITR Fulfillment Functional Leader (SAP) is accountable for defining and delivering the global system and process solutions for Parts Operations, with special focus on Parts Fulfillment across Inquiry to Order & Order to Remittance (ITR) in SAP ERP.

This role partners with Commercial Operations, Region and Global Operations teams, Projects & Engineered Solutions (P&ES), and Parts Fulfillment to ensure system and process solutions are data-driven, user-friendly, KPI-led and support the required service level to customers. The leader ensures requirement settings, schedules, and operational milestones are completed on time—enabling real-time visibility, predictability, and performance management across the fulfillment lifecycle.

Job Description

Essential Responsibilities

-        Business Strategy & Vision: Define and lead the global digital strategy for Service Parts ITR Fulfillment. Transform traditional system setups into KPI-driven solutions that directly influence operational performance, cycle time, and on-time delivery.

-        Process Harmonization & Operating Model: Standardize and simplify service parts fulfillment processes across ITR for all contractual types. Establish an efficient fulfillment model, embedding Lean principles and enabling daily management within transactional systems—not outside of them.

Embed Lean principles and daily management in partnership with Services Operations teams to eliminate non-value-added activities, improve predictability, and enable consistent execution across regions.

-        Digital Roadmap Ownership: Own the SAP ERP functional roadmap for Parts ITR Fulfillment. Ensure scalable, governed solutions that enable real-time demand management and execution visibility.

-       Primary programs in scope

o  Parts Continuous Improvement & Sustainable Cost productivity programs (e.g. Parts order entry automation, date management, pricing compliance)

o  One ERP Roadmap execution (e.g. ERP consolidation & optimization activities, future Cloud

ERP design)

o  Parts Engineering collaboration support (e.g. PLM migration, engineered parts demand automation, NCP and BOM/kitting capability expansion)

-        Transformation Delivery Partnership: Serve as the primary functional counterpart to IT. Co-own solution design, validate blueprints, and shape delivery to ensure alignment with business priorities. Drive clarity on requirements, scope, and value-based prioritization.

-        Change Leadership & Adoption: Lead enterprise change management by aligning stakeholders, clarifying roles, and embedding new ways of working.

-        People & Capability Leadership: Establish strong functional governance, clear decision rights, and effective escalation mechanisms to enable speed and accountability. Build organizational capability to sustain transformation outcomes.

Qualifications

•    Bachelor’s degree from an accredited university or college.

•    Many years of additional years of experience in cross functional roles supporting Commercial, Supply Chain, Services Operations, Region Operations organizations

Desired Qualifications

-       Proven experience leading service and operations across regions using Digital Technology.

-       Strong background in process standardization, Lean, and operating model design.

-       Functional expertise with GEV Applications specifically NEX, CPQ, RealTrack, OTM, ERP

-       Demonstrated ability to translate business strategy into scalable digital solutions in partnership with

IT.

SAP ERP Functional Authority

• Owns the SAP ERP functional roadmap for Parts Fulfillment.

• Governs SAP process design, ERP enhancements, integrations, and functional solution approvals.

Additional Information